1. Employibility Skill-I
Employability can be best defined as 'the capability of getting and keeping satisfactory work'.
Soft skill consist of character traits that decide how well one interacts with others, and are a definite part of one's personality.
Official and business correspondence:
Business correspondence can take place between organizations, within organizations or between customers and organization.
Types:
Business letters (addressed to a particular person or organization)
Memorandum (document used for internal communication)

4. Official Letters. It contains following parts:
Your address (at either corner of letter)
Date (under the address and never write date month and year all in numbers)
Address of the recipient
Subject
Greeting
Body of the letter
Complimentary close
Signature
Your typed name

5. Job Application-Covering Letter and Resume
Solicited letter (sent in response to an announced job opening)
Unsolicited letter (sent to an org. that has not announced any vacancy)
Note: Unsolicited letter must attract reader's attention and interest.
An application letter must consists of two parts:
Cover letter (accompanying letter that serves introduction to resume.
Resume (personal data sheet)

6. Contents of resume: Heading Career objective Education and training
Work experience
Relevant skills
Activities and achievements
Personal data
References

8. Report Writing
A report is a communication from someone who has some information to someone who wants to use that in decision making.
Types:
1. Oral report
2. Written Report
Written reports are of three types:
1. Informal report (contains only data collected or facts observed)
2. Formal report (collects and interprets data and report information)
3. Interpretive report (not only contains facts but also recommendation and conclusions)

9. Overall communication skill
A good advice can benefit a person. In this case it is necessary yourself in a better way so that the other can take advantage without getting hurt.
Making Comparison
While talking of two things of same type, telling one better or inferior than the other all this comes under comparison.

10. Agreeing and Disagreeing
We have the full right to be agree and disagree with anyone over a context but this should be done in a dignified way so that we are able to impress the other. This becomes more important in case commercials establishments.
Taking turns in conversation
By waiting for your turn to speak and avoiding interrupting another person, you not only show desire to work together with the other members of your society, but also show respect for your fellow members.

11. Fixing and cancelling appointment
Making or cancelling an appointment has become an integral part of our life. it can be in business dealings, job profile or with doctors or other persons. Being able to make and cancel an appointment is an important skill in English as it helps for better future prospects.
Making an appointment (we can use phrases like-Are you available on -----, would next----be ok).
Cancelling appointment (we can use phrases like Unfotunately, due to some unforeseen business----,would it be possible to arrange another time---?).

12. Stress Management
Stress is something which makes us tensed, angry, frustrated and annoyed.
Common reasons:
Unemployment
Serious disease to a family member
Business problems
Social aspects
Serious problem in family

13. Symptoms:
Behavioral Symptoms (lack of forgiveness, forgetfulness, not mixing with peoples)
Physiological symptoms (migraines, rapid breathing, high blood pressure)
Psychological symptoms (depression, memory loss, less concentration)

14. Techniques of Stress Management:
Positive self talk
Emergency stress stoppers (e.g. count 1-10 before you speak, take 3-5 deep breaths etc.)
Finding pleasure (e.g. take up a hobby, read a favourite book etc.)
Relaxation techniques (e.g. focus on breathing slowly and deeply, picture yourself in a peaceful place)

15. Time management
Managing time effectively so that right time is allocated to right activity.
Assigning specific time slots to activities as per their importance.
Time Management Techniques:
Effective planning
Setting goals and objectives
Setting deadlines
Delegation of responsibilities
Prioritizing activities

18. Negotiations and conflict resolution
"A process in which two parties exchange goods or services. it includes bargaining strategies, process of negotiations and its issues.
Negotiation strategies:
Distributive strategy (negotiation over price- lose-win strategy)
Integrative bargaining (a decision in favor of both parties- a win-win strategy)

19. Negotiation Process:
Planning
Preparing rules
Clarification
Bargaining and problem solving
Conclusion

20. Conflict resolution
Conflict is any tension which arises due to difference of opinion or interests.
Levels of conflict:
Individual level (dissatisfaction with oneself)
Interpersonal level (conflict between two or more person)
Group level
Organization level

21. Conflict resolution:
Making common goals
Less interdependence
Reduction in shared resources
Trust
Communication
Coordination

22. Team Work And leadership Qualities
Team is a group of people working together to meet the needs of customer by accomplishing individual as well as common purpose and goal.
Team work is work that all members try to accomplish.
Importance of team work:
Satisfaction of the customers
Improved employee motivation
Positive and confident attitude
Better communication skill
Effective work

23. Leadership:
A leader is one who influences others and makes them follow him.
Leadership qualities:
Good public relation man
shoulder the responsibility
good organization of things
maturity of mind
Desire to progress
Farsightedness
Effective decision making