1. How Presentation Teams Work

2. How Presentation Teams Work
Team Setup
Every Presentation Team is different, however, they are set up and run similarly
Every site has the following team members
An Account Manager
Team Leaders for the various shifts
One or two Workflow Co-ordinator (depending on the size of the team)
A number of Senior Operators
Operators
Some sites also have Trainee Operators
All the above work various shifts

3. How Presentation Teams Work (continued)
Hours of work
Most sites have four shifts offering a 7 day/24 hour service
The shifts are split into
Days – generally 08.00–16.00 / 09.00–17.00 / 10.00–18.00
Evenings – generally 15.00–23.00 /16.00–00.00 / 17.00–01.00
Nights – generally 23.00–07.00 / 00.00–08.00 / 01.00–09.00
Weekends – 12 hours shits

4. How Presentation Teams Work (continued)
Hot desking
When you work in a DTP Presentation department you will ‘hot desk’. This means that you will share a desk with a least one other person, but possibly another three people. In some companies you may not even have a specific desk, and will just have to sit at an empty desk when you arrive for your shift

5. How Presentation Teams Work (continued)
Job process
Every bank / company has a different job process but basically it is as follows
The job requests arrive in the department either
Via , which may include the actual document, a brief, a scanned mark-up or submission form and any supporting documents
Or, the client comes into the department with a brief and mark-up

6. How Presentation Teams Work (continued)
Workflow Co-ordinator procedures
The Workflow Co-ordinator then
Looks through the request
Speak to client for any clarification and confirm deadline
In some banks the Workflow Co-ordinator will also add an estimate to the job
Allocate a job number
Allocate an operator to work on the request
The Workflow Co-ordinator is seen as the buffer between the clients and the operators

7. How Presentation Teams Work (continued)
Operator procedures
The allocated operator receives the request
Takes the brief from the Workflow Co-ordinator (if one was received from the client)
Reads through all instructions
May speak to the client for further clarification
Completes the request
Print and proof the document
Read through all instructions again to ensure all tasks requested have been completed
Return to the client

8. How Presentation Teams Work (continued)
Document management
Some banks / companies may use a version of a document management system, i.e. e-docs
All files are held on one central server rather than on individual computers
Only one person can “log out” a file at any one time
This is great for version control as the main version in the folder is always the latest version