1. CRISIS COMMUNICATION PLAN
PUBLIC SAFETY INFORMATION FORUM: 02 MARCH 2019
Nikelwa Tengimfene
GM: Corporate Communication
& Stakeholder Relations

2. OBJECTIVES Purpose of the document
To outline a communication approach to ensure that Necsa derives maximum and immediate response from the surrounding communities in case of an emergency.
Plan of Action
Ensure that the surrounding communities are immediately alerted in case of disaster
Focus on different platforms to effectively disseminate the information
Supply detailed information with clear key messages to the affected communities

3. KEY STAKEHOLDERS Surrounding communities
Necsa has direct contact with Madibeng and Tshwane Disaster Management Centre
Media
General Media as well as (MoU with Motsweding and JacarandaFM)
Spokespeople/Communication-Drivers
Group Necsa CEO, GM: Corporate Communication, Subject Expert
Communication Protocol
Necsa CEO will inform the Chairperson of the Board
Chairperson will inform the Minister of Energy
Minister will inform the Presidency

4. CRISIS DECLARATION PROCEDURE
Joint Operational Centre (Internal team) is formed at the scene and
Simultaneously Emergency Control Centre is activated (Security, Field Team leaders, Communication/Media Team, Radiation Control Officers Control Officers, Information Technology Officer, Environmental Group)
The Emergency Controller will alert the CEO who will be a principal communicator from Necsa
The Emergency Controller will also alert NNR and IAEA
Madibeng/Tshwane Disaster Management Centre will be activated by Necsa Emergency Controller(Traffic, Police, Health, Transport, SANDF)
Provincial or NATJOC (depending on incident) shall be informed by Local Disaster Management Centre.

5. CRISIS DECLARATION PROCEDURE
Emergency controller and emergency functionaries are activated. Sirens, PA announcements, SMS, dispatch field monitoring teams, Ground shouts,
Emergency call from facility
Provincial DMC is activated
National DMC is activated
NNR, DOE, Radio stations, IAEA and other are notified Necsa CEO notified
First responders activated.
Necsa Emergency Services set up a joint incident command post at the scene.
Emergency Services, Security Environmental, Facility specialists etc
Madibeng/Tshwane DMC is activated and set up a joint operations centre
Emergency control centre operator (24/7)

6. COMMUNICATION PROCEDURE
Media
GM: Corporate Communication will convene the Communication Operation room.
Deploy the Group CEO, accordingly as Chief Spokesperson.
Develop a holding statement and distribute to the media
Convene a media briefing, deemed fit.
Update social media with pre-approved key messages.
Interaction with external stakeholders including the public and the media will only be done via communication office.

7. COMMUNICATION PROCEDURE
Key Messages for Media and public
An incident has occurred at the Pelindaba site.
Stay clam.
Go inside your house and close your window. Ensure everybody is inside and accounted for.
Field workers are on the way or in your area.
Tune into Motsweding & Jacaranda FM for further instructions.
Listen carefully and follow the field worker instructions.

8. COMMUNICATION PROCEDURE
Key Messages for Media and public (cont.)
Please move orderly towards transport to a place of safety.
The emergency is now contained.
There were no fatalities/ injured persons are receiving medical care.
Please return to your normal duties.
Thank you so much for your cooperation.

9. KEY MESSAGES TO THE COMMUNITY
Direct Community Alert
The siren will go off.
Necsa Emergency Service Ground Shout Team will drive to the affected communities with loud hailing to do announcements until the emergency is under control.
Simultaneously while Emergency team is doing the instructions to the community, the Necsa Field Teams will be monitoring to determine if the environment is safe for people to go out. Special vehicle with monitoring fitted equipment.
In a very unlikely case whereby the area have to be evacuated, busses from municipality will transport those who don’t have cars (e. g. school) away from affected area.

10. COMMUNICATION PLAN Platform/Channel Action Direct community engagement
Madibeng Municipality
Madibeng Emergency Service contact will be activated immediately, to further take necessary step to inform their communities and take immediate action depending on the nature.
Tshwane Municipality
Tshwane Emergency Service contact will also be activated immediately.
Media
Media statement will also be sent to all media houses.
JakarandaFM
Detailed media statement will be sent and followed up telephonically.
Metsweding FM
Detailed media statement will be sent and followed up telephonically
Komaarant Newspaper
Tshwane Sun
Social Media Platforms
Necsa official pages will be used to give detailed information on the incident and steps that need to be taken.
Bulk SMS
Bulk SMS will be sent to all surrounding community members consisting of approx. 700 members. The list is updated as members changes/added. This is the list used to send siren notifications every 1st Monday of the month.

11. Questions?