1. Claire Charlton – Housing 21 Sheila Watson – North Tyneside Council
Commissioning Excellence in Extra Care Housing – A partnership Approach
Claire Charlton – Housing 21
Sheila Watson – North Tyneside Council

2. Our journey 3 years 6 years Schemes opened Where next?
Inception
Planning
Political Approval
Funding
Procuring a partner
Design and consultation
Scheme build
Schemes opened
3 years
6 years
Where next?
14 months

3. What we were aiming for? Ability for customers to remain in own home
Reduction in institutionalised care
Improving quality of life
Improving health and wellbeing

4. Our approach to achieving it?
Taking a person-centred approach to support planning
Focusing on reablement and assistance for people to use their own skills and abilities
Empowering people to make their own decisions
Supporting access to activities and services
of choice
Maximising quality of life and independence
providing the information, support and risk assessment to help them be confident in their decisions

5. How does it all fit together?
The key is partnerships – working as one service to deliver joined up approaches
Established protocols
Working with other partners e.g. health
Sharing our knowledge
and learning from others
Resolving conflicts
quickly and locally

6. Key things we learnt – the good and the bad
During the development phase:
Engaging with the local community – gaining a sense of identity
Customer involvement in development
Working with partners e.g. health – exploiting opportunities
Tenancy mix

7. Key things we learnt – the good and the bad
The bungalows
The Resource Centres
Post implementation
Managing the tenancy mix
Managing customer expectations
Introducing change

8. Future Challenges Making the business case stack up Funding models
Charging models
Demonstrating the cost effectiveness
How do we measure prevention?
Managing customer expectations
Individual Service Funds
Working together to find other ways to constantly improve