1. What happens to a relationship / situation when we make the decision to not talk about it?

2. Barriers to Communication
The worst assumption a sender of a message can make is that the message will be received as intended.
So many things can go wrong during the communications process that we should always assume that something will go wrong and take steps to prevent that occurrence.

3. “I” MESSAGES or “I” STATEMENTS
Communicating in a way that takes ownership of and responsibility for your own thoughts and feelings without blaming or putting others down
“I” statements enable speakers to be assertive
without making accusations, which can often make
listeners feel defensive 
“I feel _____________when you ___________________” instead of demanding, “Why did or did not do something?”

4. Learn to Listen
Listening is not the same as hearing
Learn to listen not only to the words being spoken but how they are being spoken and the non-verbal messages sent with them.
Use the techniques of Active Listening to confirm what the other person has said and avoid any confusion.
Try not to think about what to say next whilst listening; instead clear your mind and focus on the message being received. 

5. really paying attention to what someone is saying and feeling.
Listening Skills A person only retains about 30% of what is heard in a 10 minute presentation
Active Listening-
really paying attention
to what someone is saying
and feeling.
Listening without interrupting or making judgments.

6. Techniques of Active Listening
Reflective Listening- rephrasing or summarizing
Clarifying- ask the person how they feel about the situation. Asking Questions
Encouraging- give signals that you are interested
Empathizing- actually feeling the other person’s feelings as you listen.

7. Active Listening Activity
Topics
My views on affirmative action
The roles of unions today
Money as a motivator
The problem with public schools today
The problem with most people is
Women in the work force
My definition of a successful life
Gay rights
Abortion
Donald Trump / Hillary Clinton
Deadbeat Dads
Religion