1. Civility, Safety & Interaction Online
4/10/2019
Civility, Safety & Interaction Online
Singapore, January 2019
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

2. Key Findings – Singapore
The nature of online risk types: The types of risks that stood out for Singapore compared to the global averages included: 1) receiving offensive or obscene content, 2) encountering fake news, and 3) being called offensive names
Online risks are lower: In Singapore, online risks were lower than the global averages
Pain from online risks was also lower: Singaporeans (20%) reported lower levels of severe pain from online risks compared to the rest of the world (28%)
More consequences and fewer positive actions: Singaporeans were in line with the global average for consequences and positive actions taken in response to an online risk
Teenage girls were hit hardest by risks: On average, teenage girls in Singapore experienced 3 online risks – the most of any age demographic
Teens asked for help: In Singapore, teens asked their parents and other adults for help with online risk; however, they weren’t less likely to seek out help compared to their global peers
DCI ranking: Singapore debuts at #10 for DCI of the 22 countries surveyed

3. Nature of online risk types in Singapore
4/10/2019
Nature of online risk types in Singapore
The most common types of unwanted contact involved attempts by strangers to collect personal information and repeated contact, even though the respondent indicated the contact was unwelcome or he/she was not interested
Singaporeans were most likely to encounter fake news, a reading 4 points higher than the global average. Phishing/spoofing scams were also common in Singapore and were noticeably higher than the global average
Various forms of bullying were the most typical behavioral risks experienced by Singaporeans, while a non-insignificant percentage (15%) also experienced online stalking
Receipt of unwanted sexual imagery or messages dominated this category in Singapore, and it was 1 point higher than the global average
Q2.01 Please choose which of the following TYPES of Unwanted Contact you have ever experienced. Q2.02 Please choose which of the following TYPES of Hoaxes, scams or, frauds you have ever experienced.
Q2.03 Please choose which of the following TYPES of offensive behavior you have ever experienced. Q2.04. …Please choose which of the following TYPES of Sexual risks you have experienced ever.
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

4. Online risks are lower in Singapore
4/10/2019
Online risks are lower in Singapore
Worldwide, while 62% of online risks were sourced from strangers and people respondents knew online only, family and friends accounted for 28% of online risks, up 11 points YOY
In Singapore, 47% of online risks were sourced from strangers and people respondents knew online only, while family and friends accounted for 24% of online risks; all sources of unsafe or uncivil treatment online in Singapore are lower than the global averages
JR add
*Added in Latest Wave
Q2a. Which types of people have, in the past treated you in an unsafe or uncivil manner online?
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

5. Severe pain from online risks was lower in Singapore
4/10/2019
Severe pain from online risks was lower in Singapore
Worldwide, 55% of consumers reported experiencing moderate or severe pain due to online risks, with 16% saying they felt no pain at all
Within Singapore, moderate to severe pain was experienced by 48% of consumers, 7% below the global average; Singaporeans reported lower levels of severe pain compared to the rest of the world, as well (20% vs. 28%)
Q5.1: How much emotional, psychological or physical pain did you suffer because of…
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

6. Singaporeans experienced more consequences and fewer positive actions
4/10/2019
Singaporeans experienced more consequences and fewer positive actions
Worldwide, there was an increase in consequences and a decrease in positive actions taken as a result of an online risk; the top five consequences showed 3- to 4-point increases from the prior year; people also were less likely to take positive actions (-3 to -5 points) following online risk exposure
Singaporeans were in line with the global average for consequences and positive actions; they were more likely to not trust people online as a result of online risk exposure and they were less likely to use more secure privacy settings on social media
This was the first year Singapore was included in this Digital Civility research
*Worldwide trend based on 20 countries common in latest research and prior year
**Digital Civility Challenge item
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

7. Teenage girls were hit the hardest in Singapore
4/10/2019
Teenage girls were hit the hardest in Singapore
Online risks had some of the strongest impacts on millennials and teenage girls in terms of risk exposure, consequences and the attendant psychological, physical and emotional pain
Overall, exposure to risks as measured by DCI and average number of risks was lower than the global averages
Teenage girls stood out among age demographics for moderate to severe pain, but the percentage was below that of their global peers (54% vs. 61%)
Q2: Which of these has ever happened to you or to a friend/family member ONLINE? Q9: ….Please tell us if any of the following has ever happened to you or to a friend/family member as a consequence of being treated uncivilly? Q5.1: How much emotional, psychological or physical pain did you suffer because of…
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

8. Teens asked for help with online risks
Worldwide, there was a surge in teenagers asking for help with online risks from both parents (+32 points to 42%) and adults (+19 points to 28%)
In Singapore, teens asked for help with an online issue from their parents and from other adults; however, they weren’t as likely to seek guidance as their global peers
Q12: Have you ever taken any of the following actions after you were treated in an unsafe or uncivil manner online?

9. 4/10/2019
DCI trend
DCI Rank
Country
Region
2 years ago
prior year
latest research
Global 65 68 66 2
United States
N. America 56 61 51 8
Canada 60 1
United Kingdom
W. Europe 45 50 3
France 58 52 4
Belgium 59 5
Germany 62 57 9
Italy 63 11
Ireland 64 16
Hungary
CEE 73 72 19
Russia 74 75 6
Malaysia
APAC 7
India 10
Singapore 15
Vietnam 71 12
Mexico
Latam 76 69 13
Brazil 70 17
Colombia 77 18
Argentina 20
Chile 22
Peru 78 79 14
Turkey
MEA 21
South Africa
Worldwide, Microsoft’s Digital Civility Index (DCI) fell two points from the previous year, driven by a widespread decline in unwanted contact
Singapore debuts at #10 for DCI of the 22 countries surveyed
*Worldwide trend based on 20 countries common in latest research and prior year
Q2: Which of these has ever happened to you or to a friend/family member ONLINE?
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.