1. HERO UNIT Training Module Standard Operating Procedures
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2. Introduction Review HERO SOP’s Learn the importance of having SOP’s
Learn what is required and expected of you as a HERO Operator
Learn how to properly execute your duties
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3. Categories of SOP’s Introduction to HERO Unit SOP’s Administrative
General Operations
Employee Safety
Equipment Operations & Maintenance
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4. Overview
Thorough knowledge of these SOP’s by HERO personnel is essential for team work, morale and the maintenance of uniform responses resulting in the highest level of service to the traveling public.
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5. Introduction
SOP’s are developed to provide a singular standard written source of departmental Standard Operating Procedures which promote the effective and efficient operation of the HERO Unit.
These SOP’s will be utilized by the HERO Unit personnel as the official reference AND guide for the daily operation of the Unit.
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6. Administrative Leave Policy Tips and Gratuities
Shift Operations, Meals and Breaks
Work Shift and Patrol Route Rotation
Uniforms and Personal Appearance
Selection Process for Special Events
Participation at Funeral Services
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7. General Operations Duties of a HERO Operator
Use of Public Address/Siren Systems
Cellular Telephone Usage
Transporting Motorist/Pedestrian
Leaving and Entering travel lanes
Debris removal from travel lanes
Tagging Abandoned Vehicles
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8. General Operations cont.
Vehicle Towing & Recovery
Motorist – Aid Protocol
Flashing Warning Lights & Arrow board
Protocol for Responding to Incidents
Relocating Disabled/Abandoned Vehicles
Communication with the TMC
Traffic Control Protocol
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9. Employee Safety Employee Personal Safety Commercial Drivers License
Incident Protocol-Medical Assistance
Protocol for Blood Borne Pathogens
Incident Protocol-Hazardous Materials
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10. Equipment Operations & Maintenance
Tool & Equipment Policies
Vehicle Maintenance
Air Compressor Operations &
Maintenance
Transfer Fuel Tank Operations & Maintenance
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11. Summary
Standard Operating Procedures will serve as benchmarks for performance reviews, training aids, and as a starting point when improvements are needed.
It is the responsibility of all HERO personnel to thoroughly familiarize themselves with, and conform to, the Standard Operating Procedures of this Unit.
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12. THE END Any Questions or Discussion?
You will now be asked to Sign and Date your HERO SOP Review & Acknowledgement Form.
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