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University of Milano Bicocca – Italy
The eG4M Italian project eGovernment as a melting point of economic, organziational, technological isssues Carlo Batini University of Milano Bicocca – Italy
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A complex problem eGov/eProcurement Projects Goals Technologies
Effective services Agencies organization
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Information and Communication technologies (open ended list)
Internet, World wide web Telecommunication technologies Shared databases Information management Cooperative and service oriented architectures Security Interoperability protocols Information retrieval and semantic web Markup languages Multimodality and multichannel access and delivery of services
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We focus on Information quality Service oriented architectures
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The general vision Technologies are a means, not an end
Technologies should be chosen considering: Legal frameworks Social and territorial peculiarities Economic sustainability Organiziational issues
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Evolution of information systems
Distribution Cooperative Service-oriented Monolithic User orientation no High Heterogeneity
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New interactions and technological layers in G2B relationships
Back office SocSecurity SocInsurance ChCommerce Front office AssInsurance Common front office layer Common back office layer Internal information flows b. Technological architecture in the new interaction Front office SocSecurity Front office AssInsurance Front office ChCommerce Back office SocSecurity Back office SocInsurance Back office ChCommerce Technological architecture in the traditional interaction
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New interactions and technological layers in G2B relationships
Common front office service oriented layer Back office SocSecurity SocInsurance ChCommerce Front office AssInsurance Front office SocSecurity Front office AssInsurance Front office ChCommerce Back office SocSecurity Back office SocInsurance Back office ChCommerce Internal information flows Common back office cooperative layer Technological architecture in the traditional interaction b. Technological architecture in the new interaction
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Drivers in the design of the reference architecture
Users Legan issues Socio economic Issues Seamless, secure interface Technological issues Front office Central PA Front office Local PA1 Front office Local PA2 Local Document bases Local Data bases Central Back office Central PA Back office Local PA1 Back office Local PA2 Organizational issues Internal information flows Cooperative Technological infrastructure Central Document bases
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In this presentation we focus on technologies
Users Seamless, secure interface Technological issues Front office Central PA Front office Local PA1 Front office Local PA2 Local Document bases Local Data bases Central Back office Central PA Back office Local PA1 Back office Local PA2 Internal information flows Cooperative Technological infrastructure Central Document bases
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And specifically on SOC and IQ
Users Seamless, secure interface Service oriented computing Information quality Front office Central PA Front office Local PA1 Front office Local PA2 Local Document bases Local Data bases Central Back office Central PA Back office Local PA1 Back office Local PA2 Internal information flows Cooperative Technological infrastructure Central Document bases
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An eProcurement Example
eProcurement Outsourcer Administration Supplier Contracting + t7 t7 t8 t1 t2 t3 t6 Supplying Invoicing t4 t5 Demand estimation Budget definition Needs specification Tender Supplier scouting Supplier qualification
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Multichannel character of SOC
Demand Offer $ WWW Auction Platform
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Pros/Cons of SOC Pros Cons
Web Services and Process Manager are developed in standard technologies Cons Skills are needed for planning, managing and implementing the development paradigm introduced by new life-cycle
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IQ is crucial in business
Information Quality affects business processes accuracy completeness currency
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Information Quality in practice
A Public Administration needs to contact a business The same business or different businesses ? Business Name Type of activity Address City Dafra Restaurant 100 Avenue des FAR Casablnca Business Name Type of activity Address City Defra - Avenue des FAR Casablanca
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An eProcurement Example
eProcurement Outsourcer Administration Contracting Supplier + t7 t7 t8 t1 t2 t3 t4 t6 Supplying Invoicing t5 Demand estimation Budget definition Needs specification Tender Supplier scouting Supplier qualification Accounts Transactions History Balance Logistics Assets Invoices CRM
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How to manage IQ Improvement Cost Assessment Improvement High
Process Driven Methods Data Driven Methods Assessment Improvement Low High Cost Very High Improvement DD compare to real world PD Process control PD Process re-design DD Record matching and comparison DD Use of integrity constraints Do nothing
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Appendixes
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Data and flows in eProcurement
Assets Balance Transactions History Demand estimation Budget definition Needs specification Request for proposal Supplier scouting Supplier qualification Tendering Awarding Contracting CRM Ordering Supplying Invoicing Accounting Logistics Invoices Accounts Assets
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