1. MBS538 Organisational Behaviour and Management
Module 1:MANAGING IN TODAY’S GLOBAL ENVIRONMENT
S1 – What is Management & Organisational Behaviour?
and
S2 – What are the Challenges for Managers?

2. What are the Challenges for Managers?
The environment of all organisations is changing at an unprecedented rate.  People work in different ways and in different places than in the past, the workplace is increasingly diverse, ethical challenges are a constant issue, and globalisation is commonplace. Understanding and addressing the environment of a business is no longer restricted to that of top management.  Today, the challenges of operating in today’s global environment are permeating the whole organisation.

3. S2 – Challenges for Managers

4. Learning Outcomes
Categorise preferred learning style and assess application
Analyse factors that affect organisations competing in the global economy
Explain how cultural differences form the basis of work-related attitudes
Distinguish challenges and positive influences that diversity brings to today’s business environment
Discuss the role of ethics in today’s organisation and explain managers’ ethical dilemmas

5. Ways of Learning

6. What sort of learner are you?
In your group, discuss what methods you can use to get the most out of your learning style to be successful learners

7. Globalisation Diversity Ethics
Three Challenges
Globalisation
Diversity
Ethics

8. Hofstede’s Dimensions of Cultural Differences

9. Understanding Cultural Differences
Individualism – a cultural orientation in which people belong to loose social frameworks; primary concern for self and family Collectivism – a cultural orientation in which individuals belong to tightly knit social frameworks; depend on large extended families or clans Power distance – the degree to which a culture accepts unequal distribution of power Uncertainty avoidance – the degree to which a culture tolerates ambiguity and uncertainty

10. Understanding Cultural Differences
Masculinity – the cultural orientation in which assertiveness and materialism are valued Femininity – the cultural orientation in which relationships and concern for others are valued Time orientation – whether a culture’s values are oriented toward the future (long-term orientation) or toward the past and present (short-term orientation)

11. Hofstede’s Cultural Dimensions

12. Hofstede’s Application
In a group discuss how Hofstede’s Cultural Dimension scale applies to the countries of your group members and assess L, M, H for each category.

13. Diversity Ability Age Culture Gender Personality Religion
All forms of individual differences:
Ability
Age
Culture
Gender
Personality
Religion
Sexual orientation
Social status

14. Benefits and Problems of Diversity

15. Ethical Theories Consequential theory
Emphasises the consequences or results of behaviour
Consequential theory
Emphasises the character of the act rather than its effects
Rule-based theory
Emphasises the character, personal virtues, and intent of the individual
Character theory

16. Organisational Ethical Dilemmas
Discuss some ethical issues facing today’s organisations in the areas of
Employee rights
Sexual harassment
Organisational justice
Whistle-blowing
Corporate social responsibility

17. Codes of ethics must be anchored in a moral and ethical framework
Individual codes
Professional oaths
Organisational credos

19. Lost in Translation

20. Lost in Translation
While watching this sequence, pretend you have arrived in Tokyo, and you are experiencing what you are seeing. Do you understand everything you see?
Is Charlotte bewildered by her experiences? Is she experiencing a culture shock?
What aspects of Japanese culture appear in this sequence? What do you see as important values of Japanese culture? Review Chapter 2 section, "Cultural Differences," to gain some insights about these questions.

21. Case Study

22. Netflix Discussion Questions
Briefly describe each of the four major challenges that Netflix faces. Which of these four challenges will be the most difficult to address? Why? Which challenge will be the easiest to address? Why?
How do each of the four major challenges faced by Netflix relate to the generic managerial challenges of dealing with globalisation, diversity, and ethics?
Explain how Netflix already has or might be able to convert the four major challenges into meaningful opportunities for the company.
What advice would you give to Reed Hastings regarding handling the pushback from competitors and other affected businesses?

23. Summary Social and political chances and cultural differences
Factors that affect organisations competing in the global economy are:
Social and political chances and cultural differences
Five dimensions of cultural differences are:
individualism vs collectivism, power distance, uncertainty avoidance, masculinity versus femininity, and time orientation
Diversity makes the firm more popular and innovative but can lead to interpersonal conflicts and frictional environment

24. Summary Employee rights Sexual harassment Organisational justice
Theories of ethics - consequential, rule-based, and character
Ethical dilemmas can be in the form of:
Employee rights
Sexual harassment
Organisational justice
Whistle blowing
Social responsibility and code of ethics