1. Online HCA Overview

2. Online Basics: Orientation
Overview of Blackboard classroom
Orientation of classroom environment
What to expect, alleviating the fear of the unknown
Introduction of Resources
All systems go! Systems Check

4. Online Basics: Resources
Online Help Desk
Fast Form
Assistance with Blackboard issues (staff and students), Portal, MyPMI , and general technical troubleshooting (students) O

5. Online Basics: HCA Outline

6. In the Beginning… Meet and Greet with Jeff Jin Orientation
Social Media

7. Ground to Online Transition The First 2 weeks
How Online Student Services Supports Campus HCA Students
Monitors student progress and communicates with campuses through updates
Touches base with students who have not logged in or are missing assignments
How Ground Student Services Can Support Their Campus HCA Students
Communicating possible concerns to Online (example)
Reaching out to students with inactivity

8. Ground to Online Transition Week 3 to Graduation – Online SSC
How Online Student Services Supports Campus HCA Students
Daily LDA monitoring
Contact made to students who have not posted in a week or more
Math Course grades (2 weeks and midterm)
Midterm grades
COS Completion
End of term/semester
SAP, FAW and FAP communication

9. Ground to Online Transition Week 3 to Graduation – Ground SSC
How Ground Student Services Can Support Their Campus HCA Students
Contact students with LDA concerns
Offer tutoring for math and touch point if failing
Mesa Campus example
Keep HCA students as a part of your community
Event invites, s, encouraging calls, graduation coming soon
Contact students failing at midterm
End of term communication
It truly takes a village!

10. HCA and Revenue Example Campus HCA Revenue 81 enrollments in 2014
$899,100 in potential revenue for the campus!
Actual starts in 2014: 24 = $266,400
$632,700 potential revenue not earned
This example campus had 6 drops in 2014
$66,600 potential loss of revenue / bad debt

11. Critical Numbers

12. It takes a village!