1. Primary Care Commissioning & Locality Manager
Primary Care Access Hubs
– An update to PEG
July 2017
Rebecca Blackburn
Primary Care Commissioning & Locality Manager

2. Two new GP access hubs in Merton are now live…
The hubs offer pre-bookable evening and weekend GP and wound care appointments to patients registered with a Merton GP;
The service is not walk-in;
Patients can access the service through their practice or calling 111;
The east hub has been open since 1 April 2017;
The west hub opened on 30 May 2017.
Quick verbal description of the team
11/04/2019

3. How we are communicating and engaging with our patients?
All GP practices have been asked to advertise this information on their practice website and through posters in their waiting room;
We are developing helpful wallet cards for practices to give out to patients;
We are working with Merton Council and our local councillors to advertise the service in MyMerton/ Wimbledon Guardian magazine to target residents in Merton;
We are using social media such as twitter/facebook (through local groups such as Mumsnet) /website to promote the service;
The Primary Care Team attended the Mitcham Carnival in June and spoke to many local residents;
We have shared materials with our local pharmacies asking to support the service;
Quick verbal description of the team
11/04/2019

4. Patient Feedback east Merton GP Access Hub – based at The Cricket Green Medical Practice – May 2017
Most patients attending the hub were aged 25 – 34.
Over 80% of the patients who fed back accessed the hub by phoning 111.
11/04/2019

5. All patients said they would recommend the service to their friends and family.
86% found it very easy or easy to get an appointment.
‘Brilliant service. Saturday, GP shut. Call 111 and see doctor within 3 hours. Appointment was on the dot, no waiting. Thank you NHS!’
11/04/2019

6. What will the hubs look like from October?
From October the service will continue looking to be run by our local GP federation;
The service will still be run from two sites in Merton;
We are looking to offer more routine, pre-bookable in advance appointments.
We are considering adding new consultation types- what would response of group to this be?
11/04/2019

7. Any questions?
11/04/2019