1. Overview of managing access for a Contract
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2. Service Access Management Tool Contract Number – Features
Administrators can perform the following actions: ADD, DELETE
ADD CONTRACT NUMBERS
Add Contract Numbers to Cisco.com profiles, so that individuals can obtain Cisco support.
DELETE CONTRACT NUMBERS
Delete Contract Numbers from Cisco.com profiles, so that individuals can no longer obtain Cisco support.

3. Service Access Management Tool Contract Number – Features (cont’d)
Administrators can perform the following actions: LOCK, UNLOCK, BLOCK, UNBLOCK
LOCK CONTRACT NUMBERS
Lock Contract Numbers to prevent Cisco representatives from adding them to a Cisco.com profile
BLOCK CONTRACT NUMBERS
Block Contract Numbers for a Cisco.com profile, so that individual cannot request to have them added to their profile
UNLOCK CONTRACT NUMBERS
Unlock Contract Numbers so that Cisco representatives can add them to Cisco.com profiles
UNBLOCK CONTRACT NUMBERS
Unblock Contract Numbers for a Cisco.com profile, so that individual can request to have them added to their profile

4. All Administrators of that Contract Number
Service Access Management Tool Contract Number Admin - Features (cont.)
Automated notifications are generated when the following actions are completed:
Action
Recipient
Cisco adds an administered Contract Number to a Cisco.com profile
All Administrators of that Contract Number
A Contract Number is added, deleted, blocked, unblocked, locked, or unlocked using the tool
Any action is taken on the individual’s Cisco.com profile by an Administrator
An Individual
A Contract Administrator can personalize their SAMT Notification Preferences on the Administration screen.

5. Service Access Management: Contract Number
Enables Administrators to associate Cisco Account profiles to contracts, so those individuals can obtain Cisco services.
When a new service Contract is purchased, it must be manually associated to appropriate Cisco Account profiles.
Primary users: Companies who purchased Cisco support through a partner, but want to administer their own user access to Cisco services.
Using Contract Number

6. Contract Number - Manage by Number-new
The Manage by Number screen allows you to: 1
Enter a single Contract Number you administer and select an Action.
Or, choose a single Contract from a list of all Contracts that you administer and select an Action. 2 3
The Actions you can select are:
Add Contract
Delete Contract
Block Contract
Unblock Contract
Modify Expiry Date to Access Contract
Note: You cannot see a Contract Number in the tool unless you have been granted access management authority over it.

7. Contract Number - Manage by Name
The Manage by Name screen allows you to:
Click Add Name when you cannot find an individual in the tool. 1
Or, Search for a user. 2
Then, select an Action.
The Actions you can select are: 3
Add Contract
Delete Contract
Block Contract
Unblock Contract
Modify Expiry date

8. Contract Number - Manage by Group
The Manage by Group screen allows you to: 1
Create a New Group
Or, choose an existing group and:
Add individuals or Contracts to the group
Delete individuals or Contracts from the group
Rename the group
Delete the group
Share the group with other Administrators 2 2

9. Contract Number - Lock/Unlock
The Lock/Unlock screen allows you to:
Enter one Contract Number that you Administer and select an Action. 1
Or, select one or more contracts and select an Action. 2
The Actions you can perform are:
Lock Contract Number(s)
Unlock Contract Number(s) 3

10. SAMT – Grant, Revoke, Update Software Access
The Manage by Number – Software Access screen allows you to:
Enter a single Contract Number you administer, and select an Action.
Or, choose a single Contract from a list of all Contracts that you administer, and select an Action.
You can perform the following Actions
Grant software access
Revoke software access
Update software access expiry date 1 2

11. Contract Number - Administration
The Administration screen allows you to:
Generate and view reports
Perform bulk uploads
Validate which users are authorized for support
Provide administrator access to other individuals
Make or request updates to your Cisco Account Profile
Inform Cisco about individuals who have left the company
Inform Cisco about individuals who are obtaining support and may not be authorized

12. Contract Number – Other Tool Functions
If an individual attempts to request a blocked or locked Contract Number be added to his Cisco.com profile using the Cisco.com Profile Manager, a message will be displayed directing him to the Administrator(s) for that Contract Number.
An will automatically be sent: 1) to the Administrator with the individual’s information, and 2) to the individual with the Administrator’s information. The request will not be sent to Cisco.
If Cisco attempts to add a blocked or locked Contract Number to a Cisco.com profile using Cisco’s internal tools, a message will be displayed indicating the Contract Number cannot be added.
An will automatically be sent: 1) to the Administrator with the individual’s information, and 2) to the individual with the Administrator’s information.
If Cisco adds a Contract Number to a Cisco.com profile, all Administrators will be notified. You can set notification preferences to control receiving s.