1. Adjustments
4/8/2019
Adjustments
©2003 SPL WorldGroup, Inc

2. Adjustments SPL® Customer Care & Billing Change a customer’s debt
Transfer debt between customers
Interface check requests to accounts payable
Levy miscellaneous fees and credits
SPL® Customer Care & Billing
Customer Information
Sales & Marketing
Device Management
Field Work
Meter Reading
Billing
Statements
Rates
Payments
Adjustments

3. SA Relationships & Adjustments
SA Relationships (DA) affect adjustments. We will discuss this during the SA Relationships discussion.

4. You Can Adjust Any Type Of Service
Metered Services
Adjustment
Non Metered Services
Intangible Services
Deposit
Payment Arrangement
Land Lease
Charitable Contribution

5. Important Adjustment Concepts
Adjustments
4/8/2019
An adjustment is linked to a SA
Over time, many adjustments may be applied to a SA debt
An adjustment has a FT
The FT contains the financial effects of the adjustment on the service agreement’s current and payoff balances and on the general ledger
Canceling an adjustment creates a FT
Reversal of the original FT
©2003 SPL WorldGroup, Inc

6. An adjustment has 1 FT unless it’s been cancelled; then it has 2
Adjustment ERD
Account
Notice there is no concept of an adjustment segment
Adjustment SA FT
An adjustment has 1 FT unless it’s been cancelled; then it has 2

7. Adjustment Lifecycle

8. Adjustment Lifecycle

9. Adjustment Profiles

10. Preventing Incorrect Adjustment Types
Adjustments
4/8/2019
You must define which types of adjustments can be levied against each type of SA
You do this using adjustment profiles
When you add a new adjustment type, you must define which profiles it can be use on
SA Type
Adjustment Profile
Adjustment Type
Profile / SA Type
Profile / Adj Type
©2003 SPL WorldGroup, Inc