1. Housing LIN East 14 Feb 2012 Merron Simpson
Housing Support and Personalisation practical advice for the current moment
Housing LIN East 14 Feb 2012
Merron Simpson

3. Outline of session Personalisation in an era of budget cuts
Recent developments
Key messages from the briefing
‘Stop Start Continue’ – change management
sharing positive practice, keeping front of mind
Personalisation as a way of life
A transition programme

4. Is personalisation still relevant in an era of budget cuts?
Against
Money should go to people most in need ...
Personalising services costs money ...
Block contracts are more efficient/cheaper
For
Coalition priority
Public services (inc health) are being personalised
Direct payments – ASC
Bigger role for communities
Money is not being spent in the best way
Customer-facing services can generate revenue

5. Recent developments SP regulations dissolving
increased flexibility
Increasing alignment with ASC
contracts
outcomes-based quality framework
concern re lower level support
Health and Wellbeing Boards
new focus on Public Health
integration: health + care + everything else

6. Key messages Personalisation is a way of doing things, not a programme
is not just about personal budgets
is not going to go away

7. Stop, start, continue ... change management model
What are we doing that is not working? (Something we should STOP)
START
What should we put in place to improve our performance?
(Something we should START)
CONTINUE
What is working well and should be continued?
(Something we should CONTINUE)

8. In groups: providers + commissioners
To support a shift within the whole sector to a person-centred approach to care and support, what could your providers / commissioners
STOP doing
START doing
CONTINUE doing

9. Our SSC – providers Stop
offering the same sort of housing support service that you always have
Start
thinking and acting radically and holistically
taking steps, experimenting, rethinking risk
involving communities in delivering services
Continue
being optimistic and proactive
evidencing added-value and measuring cost-effectiveness of your services

10. Our SSC – commissioners
Stop
imagining the current market will stay the same
Start
understanding, supporting, coordinating providers
building relationships with public health
Continue
developing the evidence-based in the JSNA
throwing out the rule-book, being flexible
selling the preventative aspect of personalisation

11. Personalisation as a way of life
Keep listening, learning, adapting, being creative
Develop and shape systems that can respond more readily to individual customers
Reap the financial rewards of delivering services that are attractive to payers
Build customer information into strategic plans, especially the JSNA-JHWS-Commissioning
Remember it’s not a programme

12. Housing LIN transition programme: for housing providers and commissioners
Kate McAllister and Merron Simpson
With other expert partners
Bespoke, flexible
Three elements:
Diagnostic – your overall approach
Development – community-based
Change management – your workforce
Personalisation

14. For more information please contact: Merron Simpson , Kate McAllister ,