2. 3 questions = 4% of the exam
Chapter 7
Related Services
3 questions = 4% of the exam

3. Learning Objectives:
After studying this chapter, you should be able to:
Describe the main types of related services available:
Helplines
Approved repairers and suppliers
Risk management
Uninsured loss recovery

6. Helplines and advice
Many general insurers provide emergency assistance and / or expert advice. This is usually in the form of a 24 hour helpline, and the cost is included in the premium.

11. Consumer Rights Act 2015 Premium rate phone lines prohibited
Does not apply to financial services
But adopted by insurers and other financial services providers ID
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13. Authorised repairer and suppliers
Contractors that are recommended or used by insurers are authorised repairers.
Insurers have arrangements with well-known retail stores. Customer can get their new item from the authorised supplier.

15. Ageas Household Claims Panel

17. Risk Control and Advice
Insurers and intermediaries are willing to get involved in giving advice to help reduce costs of claims.
Some insurers and intermediaries offer advice where as some employ someone to do this for them.
Risk management process…
Physical Vs. Financial

18. Identification Proposal information Risk surveys
Upside of risk - failure to maximise opportunities
Downside of risk – threats and potential threats
Identification

19. Frequency and severity
Analysis
Examine past data
Frequency and severity

20. Control Physical Financial Eliminate Control Transfer
Risk Surveyor can help
Risk Surveyor can help

22. The Need for Insurance Brokers Compensation for personal injuries
There are a number of instances where the policyholder has no insurance cover, but may have a legal right to recover losses, some of these may include:
A number of insurers offer assistance to their clients.
Other professionals such as claims management companies or solicitors may be involved.
Third party only cover
Excess
Hire Car
Compensation for personal injuries

23. Legal Expenses Insurance
Cover cost of pursuing legal claims for uninsured losses
Most be a reasonable prospect of success
Limits of indemnity typically £50,000 or £100,000

25. What is the usual limit of indemnity, if any, in respect of a legal expenses policy?
£25,000.
£50,000 - £100,000.
£100,000 - £150,000.
Unlimited.

26. What is the main reason a motor insurer uses approved repairers?
Cost only.
Cost, competence and claims prevention.
Cost, competence and convenience.
Cost and claims prevention.

27. What activity is defined as: 'the identification, analysis and economic control of those risks which can threaten the assets or earning capacity of an enterprise’?
Risk surveying.
Risk management.
Loss assessing.
Loss adjusting.

28. Who would visit premises on behalf of an insurance underwriter to evaluate the risk?
Loss assessor.
Surveyor.
Actuary.
Loss adjuster.

29. This type of policy will provide an indemnity for legal expenses in pursuing an uninsured loss motor claim. What is it?
Professional indemnity policy.
Public liability policy.
Legal expenses policy.
Directors' and officers' liability policy.