1. Where Should Users Go With Questions?
The SSC Navigate Support Infrastructure on Your Campus
Leadership Team
Examples:
Contacts
Should we be filling out an advising report for a specific interaction?
How can we share lessons learned and success across campus?
Bruce Scism
Debra Holley
Questions about student success initiative (overall), processes, policies, etc.
Examples:
Navigate Campus Specialists
Contacts
Should we be filling out an advising report for a specific interaction?
What is a watch-list and how to use it?
I am not able to find a student I need to create an advising report for
Brad Prillaman
Questions about platform functionality, technological protocols at your institution, and best practices for using SSC
The SSC Support Infrastructure at EAB
Dedicated Consultant
Examples:
Contacts
Questions about strategy, configuration updates and interpretation, EAB research, and future platform development
Do you have research on integrating career and academic advising?
What types of other SSC Navigate members have roll-out progress reports successfully?
Kelly Miller
EAB Member Support
Examples:
Contacts
When I click on X I get an error message. What is going on?
Experiencing site issues