1. Sonia Hill, Lisa Broll, Carlo Nevicosi October 20, 2015
Walworth County DHHS
Sonia Hill, Lisa Broll, Carlo Nevicosi
October 20, 2015

2. Project Aims 1 2 3 Reduce hospital re-admissions
Develop and implement “Receiving Plan” 2
First contact within 48 hours of discharge 3
Several high-profile suicides
Increase in settlement agreements
No standards for monitoring commitments and settlement agreements
Concerns about our effectiveness

3. Changes Milestone 1 Develop “Receiving Plan” Milestone 2
Develop standards for first contact
Milestone 3
Improve information sharing and accountability
Milestone 4
Develop protocol for contact within 48 hours
Development of our flow chart
Creation of new forms

4. The average time of our 1st contact with consumer went from 20 days in November of 2014 to 2 days in Aug of That equates to a 90% improvement.
We developed a “Receiving Plan” that is now fully operational.
Developed a Settlement Agreement board for staff to easily monitor and maintain contact with their respective consumers in order to remain accountable. Although just started board in the beginning of October, it has shown to be effective.

5. Next Steps 1 2 3 Permanent adoption of receiving plan
Incorporate standards into new employee training 2
Identify Annual Process Improvement project 3
Projects may include looking at how we handle recommitments and how we admit people into residential care

6. Impact Improved Working Relationships
Improved Services Without Additional Resources
Improved Staff Confidence and Morale
Developed Guidelines for Service Delivery
Implementation of the Niatx project has improved our working relationship with Court Services and the Crisis Case Management departments who were also involved in this Niatx project.
By implementing the new procedure we have improved service delivery without the allocation of additional resources by decreasing the time it takes to obtain discharge information from Court Services to Crisis Intervention for necessary follow up.

7. Microsoft Engineering Excellence
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