1. IPSG 28 – 29 April 2005 CAF activities
Ann Stoffels and Patrick Staes
European Institute of Public Administration
CAF Resource Centre

2. Content CAF Expert meeting in Speyer : 3 and 4 March 2005
The CAF survey
2nd European CAF Users Event:
1 and 2 June 2005

3. CAF Expert meeting in Speyer : 3 and 4 March 2005
CAF Survey: Finland offers two free entrances
Programme 2nd European CAF event in Luxembourg: different suggestions for the programme
New CAF version CAF 2006:
a working group with A, DK, H, P, SK, Speyer, CAF RC
meetings CAF experts: Sept 05, March 06, Sept 06
List FAQ: starting at an easy level and evolving towards more complex questions.
1. CAF Survey: Finland offers two free entrances

4. CAF Expert meeting in Speyer : 3 and 4 March 2005
Information gathering on CAF on the CAF website
Permanent questionnaire on CAF implementation
Information on good practices (GP) related to CAF (sub) criteria
Publication on good practices (GP) related to CAF (sub) criteria during the Austrian presidency
6. Comparison of existing training programmes & guidelines in the MS

5. Headlines part I: state of affairs in the MS
II. The CAF survey
Headlines part I: state of affairs in the MS
27 national CAF correspondents, 24 in 2003
Stable (9) or increasing (12) support for TQM tools and CAF
Implementation is on a voluntary basis (9) or recommended (15)
Resources are increasing
Increasing CAF related activities and initiatives
12 specific CAF versions
Training in 18 countries , 1300 organisations
8 countries have a CAF database
500 applications in Nov 2003; 875 in April 2005; end 2006

6. Headlines part II: CAF in practice (1)
II. The CAF survey
Headlines part II: CAF in practice (1)
131 organisations, 150 in 2003
Replies better spread over 22 countries: CZ 21, BE 17, PT 14, DK, 10, HU 8, SL 8
More equal spreading among central, regional and local administrations
EFQM (16), Customer satisfaction surveys (11) ISO 9000 (10)
Internal reasons far most important
CAF because of easy to use, low cost and adaptation to the public sector
High impact of top management
61 received training
Major obstacles: lack of measurement, workload, limited overall view on the organisation

7. Headlines part II: CAF in practice (2)
II. The CAF survey
Headlines part II: CAF in practice (2)
Major benefits: awareness of the need to share information, identification of strengths and areas of improvement and action to undertake
Improvement actions as a result : 87% (62 % in 2003)
Intention of using CAF again: 95% (82 % in 2003)
Changes in the SA: more data collection, stronger involvement of employees
Discovery of strengths: 67%
Prepare to include good practices in CAF data base of EIPA : 68%

8. III. 2nd European CAF Event: 1 and 2 June 2005
Final programme
Participants: maximum 150
Tasks MS:
participate in the debate
facilitator
rapporteur
Propose maximum 10 participants by the end of April