1. Approach of AB Citizens learning team
step 1 identification methods
step 2 identification high impact services
step 3 process analysis services
step 4 identifying lessons 1

2. Step 1 inventory methods used to measure and map AB
goal: compilation of methods with available manuals for measurement
Q: what methods should be on board?
Q: hire an external contractor? 2

3. Step 2 identification of high impact services
Relate them to life events
Develop profiles of role models
Goal: comparable life situations around relevant services
Today: first discussion on results SCM or other methods : services with high AB 3

4. Step 3 comparing services offered to the role models
Time and money spent, experienced burden
process analysis
Q: subgroups (countries subscribe to role model)?
Q: Hire an external contractor? 4

5. Step 4 Identify good practices
Use learning team as sound board for suggestions for improvement
Feed back of progress 5

6. deliverables Stage 1 Stage 2 Stage 3
general overview (2a3 A4 per country)
Comparative description methods and manual
Stage 2
Description of role models (needed services)
Stage 3
Comparison of services

7. planning
Next meetings:
April
September
November