1. Exceptional Lives A free disability information platform for
families, caregivers, and professionals
Julie McKinney
Director of Product Content
ma.exceptionallives.org

2. The Problem:
Parents of children with disabilities often don’t know about the services and benefits available to help them.
They don’t know whether their child qualifies or how to apply.
Current resources are too complicated, and there is too much to sift through.
Families are tired, stressed and emotional. They need it to be EASY!

3. Our Goal: Help families connect to services
Our Motto: We’re here to make it easier.

4. Here’s what we have: Information and RD

5. Personalized “How-To” Guides
Features:
Personalized information, based on answers to a few questions.
Step-by-step instructions explain how to navigate each process
Accessible 24/7 on computer, tablet or mobile phone
Easy to read and action-oriented
Providers or counselors can print out relevant information for families
Guide drop-down menu
Start to talk about features

6. Making it Easy: Health Literacy & Tech Solutions
Plain language and design
Interactive software limits information to what’s relevant
Small chunks of “need to know” facts and action steps
Help with new terminology and web navigation
Tested with intended audience
More features

7. Address self advocacy and emotions
More features

8. Personalizing and filtering the information
EI services
Short term and transition
Special education

9. Examples:

10. Note checklist and other features if you sign in

11. Can print out checklist or whole Guide to give to families

12. Intercom: if you have a question

16. Click to get more information

17. Searchable Resource Directory
Search by zip code and 50+ filters
Visual mapping, directions, printing capabilities
Descriptions for each entry written in plain language
Constantly reviewed by ELI data specialists to ensure accuracy
Available in Spanish

18. Search Options
Select your category and the appropriate results will appear in the next column.
When you hover over a result, the location point in the map will tell you the address and show where it is located.
50+ filters to choose from – types of therapy (i.e., ABA, speech), medical and clinical services, education and employment, adult programs and services, parent and caregiver support, legal, social and recreational activities
Can also search by providers that accept Medicaid

19. Sample search: Developmental Pediatricians + Medicaid

20. Expert Helpline Free support through: Text Email Chat Phone
All questions get a response within one business day
Contact us at

21. How can we help you share the Exceptional Lives resources with families?
Send flyers
Present to parent groups
Send a shortcut button to put on your website
Train staff to use our resources and show to families

22. Thank you for letting us present!
Parent Testimonials
Thank you for letting us present!
This one is better!