1. CO Schools Professional Development – State Testing Equipment and Tech Support Training
February 8, 2019

2. Don’t Worry, Be Happy!
We’ll help you with equipment and tech support - so the students have a good testing experience!

3. Tech Support Staff – Leadership Team
Denise Wetzel, Director, Operations
Tabitha Wildfire,
General Support
Josh Bierwiler, Project Manager
Mike Curtis, On-Site Senior Supervisor
Mike Myers,
Helpdesk Manager

4. Tech Support Staff – Onsite and Remote
Onsite Tech Support Staff
Trained on equipment
Not a substitute for proctor
Will take direction from site lead and proctors (to the extent technically feasible)
Larger sites have on-site tech support for first day of testing
Remainder of testing period
Help Desk
Remote Tech Support
Available if no onsite support is scheduled
Staffed 8am-5pm
National background check

5. Process – Test Day Techs arrive onsite by 7am
Retrieve equipment from storage
Setup network in each room
Setup all laptops in main room
Will move laptops to smaller rooms at direction of site lead
Site leader must notify tech of intent to move any equipment
Laptops will be brought to the test log-in screen
Notify tech of trouble with network or laptop
Please try to make yourself available when tech calls the help desk
Tech cannot assist with test-specific problems such as student log in information, putting students into sessions, etc.
Tech will assist with escalations to DRC if necessary
School staff must be present when tech is with students
Techs communicate to central help desk
Able to share problems and resolutions to all sites
Techs will not leave site until released by site lead and site supervisor
-early warning system
Extra, strategically placed staff
Equipment verified at site
Extra Jetpacks setup for non-testing use upon request

6. Process – Test Day
If you have any concerns with your technician or equipment, please do not hesitate to call Mike Curtis at (419) or Josh Bierwiler at (419)
All machines will be pre-cached prior to the beginning of testing; however, if for some reason this needs to be done the following links can assist with this process:
- video showcasing how to pre-cache the Proctor Cache Machine
- video showcasing how to refresh the cache of the Proctor Cache machine
- video showcasing how to purge the cache of the Proctor Cache machine
Due to test security, technicians can not refresh or purge your content, but they can show you how to do it
-early warning system
Extra, strategically placed staff
Equipment verified at site
Extra Jetpacks setup for non-testing use upon request

7. Process – Test Day
NO non-testing use of testing networks!

8. Process – Closing Your Site
Excess equipment may be packed up and securely stored when it is no longer needed for the remainder of the testing week
Tech will conduct “handoff” to site lead on their last day of onsite support
Equipment will either be picked up by UPS (Brown Truck) or freight service after testing concludes
Remote Support available if onsite tech is not scheduled
What is pickup plan for CO sites?

9. Equipment Laptop (Stream) Cradlepoint LTE Wireless Router Peripherals
We won’t open headphones unless directed by site lead or proctors
Peripherals
Jetpack MiFi

10. (for all technical or tech personnel issues):
Questions?
What if something goes wrong?
Extra equipment at each site
Primary, secondary, and sometimes tertiary networks
Extra personnel strategically stationed
???
HELP DESK
(for all technical or tech personnel issues):