1. Fundamentals of Inclusive Governance

2. Inclusive Governance in Framework
1. Fundamentals
of IG
1. GESI
4. Integrity
Inclusive
Governance
3. Responsiveness
2. Accountability
(including social
accountability tools)
Right to Information
NASC, 2018

3. Learning Objectives
By the end of the Sub Module (Inclusive Governance), participants will be able to:
Analyse issues faced by citizens in accessing services in Nepal,
Describe the role of civil services in ensuring the provision of effective service delivery for citizens in Nepal
Analyse the factors hindering and supporting civil servants in providing effective service delivery for citizens in Nepal.
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4. Learning objectives (2)
Define the four major components of IG: GESI (gender equality and social inclusion), accountability, responsiveness and integrity
Explain the differences between inclusive and non-inclusive governance, in terms of political, financial and administrative obligations,
Adapt key learning from the topic on IG to their internship/ placements.
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5. Sensing Public Service
What is a public service?
Who are actors in public service?
Are citizens able to access services equally?
What makes service accessible by citizens to the standard?
What is your position in service delivery?
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6. Discourse:
What images do citizens make when they think of “good” service delivery?
What constitutes “good” service delivery in service providers’ proposition?
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7. What do evidence say? Nepal National Governance Survey Sample- 12872
Available at
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8. What creates barriers?
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9. What creates barriers
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10. Trust on local government
Percentage of people who are either ‘fully confident or confident to some extent’ that local governments will undertake the following
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11. Key Learning Points
Participation of local people in planning and implementation
Recognition of needs of people in exclusion
Adequate and timely information about the functions and services
Supportive local leadership
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12. Key Learning Points
People friendly attitude and behaviour of service providers and environment
Promptness of service delivery
The characteristics and vision of good service delivery may often be similar for users and providers
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13. Key Learning Points (1) Supporting factors
National commitment through constitution, policy and legal frameworks
People’s awareness and support
Improved institutional arrangement
Capacity of service providers
International support
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14. Key Learning Points (2) Challenges
Weak legal enforcement and compliance
Attitude and behaviour of service provider
Lengthy process and formalities
Inadequate institutional facilities
Reducing state-people gap
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15. National Commitments
Constitution of Nepal, Art 4 State of Nepal: (1) Nepal is an independent, indivisible, sovereign, secular, inclusive, democratic, socialism-oriented, federal democratic republican state.
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16. Making governance inclusive
Gender Equality and Social Inclusion
Accountability
Responsiveness
Inclusive Governance
Ethics and Integrity
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17. Key learning points (1)
Accountability- being answerable for decisions, actions and behaviours towards people
Integrity-being honest and fair
Responsiveness: responding with empathy, courtesy and pro-activeness to people and their needs
Gender-a social construct that differentiates roles, responsibilities and needs of man and woman
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18. Key learning points (2)
Social exclusion-systemic denial of rights, privileges and social systems
Social inclusion-removal of institutional barriers to overcome exclusions
Equity-fairness of opportunity
Equality-equal opportunity
Empowerment-developing capacity
GESI- approach to mainstream WPEs
Inclusive Governance-enabling governance environment for WPEs
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19. Inclusive and non-inclusive governance
What is the difference between “inclusive” and “non-inclusive governance”?
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20. NASC, 2018

21. Livelihood, inclusion, freedom?
Inclusive Governance ?
Livelihood, inclusion, freedom?
How?
4/9/2019

22. Key learning points (1)
IG by virtue encompasses to mainstream the marginalized groups into the broader framework of the governance policies, systems and practices.
IG is an integrated approach that equally manages to improve two parts of the service delivery - efficient delivery of service and empowering marginalized communities to demand services.
NASC, 2018

23. Key learning points (2)
IG is not only about structural change, policy etc. - it is what we as civil servants do, how we act, how we interact with others
Non-inclusive governance is absence of policy, practices and institutional arrangements to mainstream marginalised group into governance systems.
It is also lack of WPEs friendly attitude and behaviours of service providers.
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24. Why is inclusive governance important? (rationales)
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25. Why is IG important?
Rights: equal participation, equal treatment, equal rights before the law, rights to access to services
Redistribution: equitable access to resources and opportunities
Recognition: representation and meaningful participation in state institutions and decision making process, identity, voices
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26. My decisions and actions
Inclusive service delivery
Am I respecting the diversity while serving people?
Inclusive governance
Are our policies and institutions inclusive?
Affirmative action
Am I conscious to implement the affirmative policies of the state?
4/9/2019

27. Representation, and my actions
I am representing the state. People judge the state through my actions and behaviours
I am conscious to this reality and I implement
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28. Conclusion Better governance Efficient public service delivery
Inclusive Governance is for:
Better governance
Efficient public service delivery
Engaging citizens
Ensuring rights of citizens
Empowering citizens
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29. Thank You!
NASC, 2018