1. FRONT DESK STAFF TRAINING PRESENTATION
Bell Orchid Hotel
14 Glebe Point Road
Santa Barbara, CA
(805)
website:
Front Desk Training, Operations Department
4/10/20194/10/2019

2. TABLE OF CONTENTS: The Reservation Experience
Routine Front Desk Duties
Room Assignment Responsibilities
Client Rooming Cycle
Additional Front Desk Service
Meeting and Convention Services
Front Desk Training, Operations Department
4/10/20194/10/2019

3. ROUTINE FRONT DESK DUTIES:
Check-in/check-out
Valet service and car parking
Payment
credit cards, cash, check, bill to company
Airport transportation
Information on local attractions
Restaurant reservations
Guest messages and mail
Knowledge of Hotel amenities and services
Front Desk Training, Operations Department
4/10/20194/10/2019