1. CHAPTER 3: Nature of Work Summarized from Fundamentals of Information Systems, 2nd Ed, Yuen, N. B. et al, McGraw Hill, SG, 2005

2. Types of Work (Robert Reich)
Touch
Non-Touch

3. Work Activities Value-adding Non-value-adding Routine Waste
Non-routine

4. Managerial Activities
Planning
Execution
Control
R.A. Antony’s Planning and Control:
Strategic Planning
Management Control
Operational Control

5. Managerial Activities
Involve:
Information Processing
Decision Making

6. Information Processing
Structured or Programmable
Unstructured
Semi Structured

7. Behavioral Model of Managerial Activities (Henry Mintzberg)
Interpersonal
Informational
Decisional

8. Other work classification
Professional
Technical
Data

9. Communication
Sharing information between two or more individual to create a common understanding and vision
Effective Communication is an essential skill
Means for interacts with environment (suppliers, customers, competitors, government, etc)

10. Communication Dyad
Sender
Receiver
Message
Channel

11. Communication Distortion and Noise
Distortion is transforming the meaning of a message by altering some aspects of the message
Noise is any disturbance in the communication process that interferes the intended message
The need of information processing must be reduced
The capacity of information processing must be increased

12. Communication Distortion and Noise
Distortion is transforming the meaning of a message by altering some aspects of the message
Noise is any disturbance in the communication process that interferes the intended message
The need of information processing must be reduced
The capacity of information processing must be increased