1. NJ Partnership
We are nonprofit that is Nationally Accredited by Alliance for Information and Referral Systems. Statewide Information and Referral Service established in Funded by United Way of NJs and State and County Government. There are s in US, PR and Canada. Some are statewide and others are countywide.

2. Mission of 2-1-1
To make a critical connection between individuals and families seeking health or human services and the community referrals best able to meet their needs

3. Information & Referral
Free
Easy to use
Confidential
Multi-lingual
24/7/365

4. We serve all 21 counties

5. Connect with NJ 2-1-1
211

6.
Website has a public portal for searching for resources. Website has many content pages which provide information. Latest news for changes with the seasons and new

7. Database Comprehensive database for health and human services
Over 3,000 Agencies and 10, 000 Services
Follow AIRS Standards for adding, updating and verifying services
7,216 Records Updated from Jan – June 2017

8. Our Specialists Skillful and Compassionate
Knowledgeable on Social Services
Continuous Training and Development
Bilingual
AIRS Certified

9. Lines of Business NJ 2-1-1 Home Energy Assistance Hotline
ReachNJ Addictions Helpline
Suspicious Activity Hotline
Homeless Hotline – Hudson, Middlesex, Morris, Passaic and Montgomery, PA

10. NJ 2-1-1 Initiatives Initiatives Partnerships Compassion Fund
Bergen County United Way
Diabetes Prevention/Mgmt.
NJ Dept. of Health
Flu on Call
CDC and United Way Worldwide
Help Me Grow
NJ Dept. of Children & Families
Home Energy Assistance
NJ Dept. of Community Affairs
Kinship
Morris Adult Protective Services
Morris County OTA
ReachNJ
Office of the Governor
Register Ready
NJ Office of Emergency Mgmt.
VITA – Free Tax Assistance
NJ United Ways
Unified Victim Identification System (UVIS)
NJ Office of Homeland Security

11. Disaster Response Handle non-emergency calls during disaster
Provide information before, during and after disaster
Collect caller needs and trends for use by emergency planners
Assist other 211s when needed

12. Top Needs
#1 call is for utility assistance. 85% need utility assistance and 15% need housing assistance

13. NJ 2-1-1 Role with HEA Home Energy Assistance Hotline
Dial 2-1-1
Provide information
Screen callers for eligibility for HEA & USF
Explain application process

14. NJ 2-1-1 Role with HEA Refer to processing agency
Offer alternative referrals – shut-offs/ineligible
Check status of application
File Complaints

15. HEA Contacts Heating Season Total Contacts Monthly Average 2017 84,002
7,000
2016
73,567
6,131
2015
95,959
7,997
2014
136,221
11,352
2013*
85,807
9,534
* October 2012– June 2013

16. HEA Contacts By County

17. Questions?