1. 1 Supervision Definitions Supervision Today! 7th Edition
Defining supervision and Supervisory challenges
Supervision Definitions 1
Supervision Today!
7th Edition
Stephen Robbins
David DeCenzo
Robert Wolter

2. Chapter Outcomes
Explain the difference among supervisors, middle managers, and top management.
Define supervisor.
Identify the four functions in the management process.
Explain why the supervisor’s role is considered ambiguous.
Describe the four essential supervisory competencies.
Identify the elements that are necessary to be successful as a supervisor.
Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved

3. EXHIBIT 1–1 Levels in the traditional organizational pyramid.
Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved

4. Supervisors can be called…
Assistant manager
Department head
Head coach
Team leader
Shift leader/captain
Foreman
Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved

5. Efficiency versus effectiveness.
EXHIBIT 1–2
Efficiency versus effectiveness.
Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved

6. EXHIBIT 1–3 Management functions. Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved

7. Traditional role Overseer Disciplinarian Enforcer of policy
“Do as I say, not as I do” mentality
Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved

8. Today’s role Trainer Adviser Mentor Facilitator Coach
Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved

9. More roles Key person Person in the middle Just another worker
Behavioral specialist
Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved

10. Why promote from within?
Know the operation
Understand the organization
Know the employees
Have prior experience on which to make decisions
Employee motivator
Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved

11. Why is supervising so difficult?
Constant problem solving
Simultaneous problems
Constant interruptions
Judged on ability to motivate others
Time consuming communication activities
Usually promoted from peer group
Value of technical expertise minimized
Counseling employees
Providing leadership
Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved

12. Required competencies
Technical
Interpersonal
Conceptual
Political
Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved

13. EXHIBIT 1–4 How competency demands vary at different levels of management.
Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved

14. Key supervisory skills.
Related to Planning and Control
• Goal setting
• Budgeting
• Creative problem solving
• Developing control charts
Related to Organizing, Staffing, and Employee Development
• Empowering others
• Interviewing
• Providing feedback
• Coaching
Exhibit 1-5
Key supervisory skills.
Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved

15. Key supervisory skills.
Related to Stimulating Individual and Group Performance
• Designing motivating jobs
• Projecting charisma
• Listening
• Conducting a group meeting
Related to Coping with Workplace Dynamics
• Negotiation
• Stress reduction
• Counseling
• Disciplining
• Handling grievances
Exhibit 1-5
Key supervisory skills.
Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved