1. Advice Services in London
 Advice at a crossroads: responding to advice needs in 2018

2. About the day Mixture of inputs and discussion Table facilitators
Feedback and reporting
After today

3. Advice at a Crossroads?
Philanthropic:    Toynbee Hall’s Poor Man’s Lawyer in and the rise of the Labour movement            
Emergence of the Welfare State: WWII anti- panic measures and the post War compact
Rights & Campaigns: Student movement, Women’s movement, education and self help, community and grass roots activism    
There Is No Alternative: New relationship between state and citizens, Community Programme and One Nation

4. Advice at a Crossroads? And forward to what?
The Third Way: co-opting voluntary sector into government policy delivery, more professionalization, introduced managerialism
Austerity and end of legal assistance: LASPO, cuts to all government funding, disenchantment with voluntary sector, rise of pro bono, increased use of IT
And forward to what?

5. Possible Destinations?
Scenario 1:
Client’s problems reduce and/or are dealt with earlier on. The advice sector’s capacity and shape are adequate to meet the demand from those people who really need help

6. Possible Destinations?
Scenario 2:
Client’s problems increase and become more complex with fewer solutions to offer. The advice sector’s capacity and shape means it is able to meet the increased demand.

7. Possible Destinations?
Scenario 3:
Client’s problems reduce and/or are dealt with earlier or by other means. The advice sector has shrunk to a small set of core services.

8. Possible Destinations?
Scenario 4:
Client’s problems increase and become more complex, escalate quickly, are long lasting and difficult to resolve. The advice sector core funding has shrunk to a fraction of current value.

9. Solving problems with different thinking
..to that which created them (or which will make new ones)

10. A reflection on the challenge facing in the sector in recent times:
Roundtable 1
A reflection on the challenge facing in the sector in recent times:
What do we do and how well do we reflect the views and experience of the clients?

11. The client experience and the challenge of co-production
Roundtable 2
The client experience and the challenge of co-production

12. How can we effectively use technology to support clients?
Roundtable 3
How can we effectively use technology to support clients?

13. What will the advice sector of the future look like?
Roundtable 4
What will the advice sector of the future look like?