1. Desktop Reference Guide End Users
Employee Quick Reference for ServiceNow
ServiceNow

2. Getting Started with ServiceNow:
Everything you need to know to get help
Log In: Use your address and AD password
(insert your log in screen shot & instructions)
Bookmark the ServiceNow link to gain quick access:
Insert your instance URL
Useful Terms to Know
Knowledge = Database of self-service answers
Catalog = I need to request something
Support = Something is broken and I need help
My Incidents/Request = Tickets already logged
Source: Information goes here

3. Your Homepage:
All the services in one location (insert your homepage)

4. Knowledge Search:
Click Knowledge to find answers to your question (Insert your knowledge base)

5. Something is broken:
Click Support to open an incident or case (insert your incident form)

6. I need something:
Click Catalog to view all available request items (Insert your catalog)

7. Thank you
Contact information goes here