1. Rayat Shikshan Sanstha's S. M. Joshi College, Hadapsar, Pune-28
Department of Psychology Prof. Shilpa Kumbhar M. A. SET, Ph. D. (Pursuing)

2. Communication

3. Overview What is communication? Internal and external communication
Factors affecting the choice of communication
Methods of communication
Oral
Written
Visual
Modern methods of communication

4. Communication is
The transfer of information(data) from one person to another.

5. Internal Communication is
With people inside the organisation.
e.g. Notice Board.

6. External Communication is
Between the organisation and people outside.
e.g. Letter

7. Factors to consider when choosing a method of communications.

8. 1. Cost
Is the method cheap or dear?

9. 2. Speed
How long will it take to reach its destination?

10. 3. Secrecy
Is the method confidential?

11. 4. Record
Will a copy of the information exist?

12. 5. Destination
Is it internal or internal?
How far is it going?

13. The 3 methods of communication are
1. Oral/Verbal
2. Written
3. Visual

14. Oral Communication is Sending a verbal message.
Internal Eg. Intercom, face-to-face meeting.
External Eg. Radio, telephone.

15. Oral Communication Advantages Quick Instant Feedback Disadvantages
No Record
May be hard to remember

16. Types of Meetings AGM: Annual General Meeting.
EGM: Extra-ordinary General Meeting.
Ad hoc: Informal meeting on the spur of the moment.

17. Chairperson Calls meeting to order. Ensures that meetings
run smoothly.

18. Secretary Sends out notices of meetings. Writes up the Agenda.
Keeps minutes.

19. Treasurer Keeps a record of all finances. Prepare final accounts.
Prepares financial reports.

20. Written Communication
Some record is kept.
Internal Eg. Notice Board, Memo
External Eg. Letter, , fax

21. Written Communication
Advantages
Record kept
Don’t have to remember everything
Disadvantages
No instant feedback
May not be confidential
e.g. fax

22. A Memo is A short note used within a business. To: Mr. Kelly
From: CSPE Class representative.
Date: 10/10/08
Subject: Recycling paper.
Message: Please place used paper in recycle bins.
Signed: Mary Jones.

23. A Notice of a Meeting is Information about a meeting.
Sent by the secretary.
Name: 1st year PTM
Date: 20/10/08
Place: SHS, Tullamore
Time:
Signed: Aoife Malone

24. An Agenda is
A list of topics that will be discussed at a meeting.

25. Sample Agenda 1. 2. 3. 4. Recap of the years events. 5.
Minutes
Summary of last meeting. 2.
Matters Arising
Issues that need further discussion. 3.
Correspondance
Letters of apology etc. 4.
Chairpersons
Report
Recap of the years events. 5.
Treasurers
Summary of finances. 6.
Election of Officers
Appointing new officers. 7.
AOB
Any Other Business

26. Visual Communication
Using charts, graphs, videos and television to give a messages internally & externally.

27. Visual Communication Advantages Easy to understand
Shows trends and comparisons
Disadvantages
Some people may not understand
Takes time to prepare

28. Rules for preparing charts/graphs
Give it a title.
Label the Y axis (eg. year)
Label the X axis (eg. quantity)

29. Bar Chart
Is a series of bars.
Used for comparing quantities.

30. Line/Trend Graph Is a chart that uses lines.
Used for showing changes over time.

31. Pie Charts Is a circle divided into segments.
Used to show percentages or proportions.

32. Government Agency involved in communication
An Post
Provides a national & international postal service.

33. Other services
Publicity post
Delivers leaflets for a small fee.

34. Swift post
Letter will be delivered quicker for a fee.

35. Freepost
Special envelopes where customers can reply to business & they pay the postage.

36. Private telecommunications providers
Eircom BT
Perlico
Orange
Meteor
Vodafone

37. Telecommunication services
Telephones
Freefone
Texting
Answering service

38. Modern methods of communication

39. Internet
www

40. Teleconferencing
Up to 20 people can
talk together.

41. Video-conferencing
TV link up of sound & pictures for meetings without travel.

42. Recap What is communication? Internal and external communication
Factors affecting the choice of communication
Methods of communication
Oral
Written
Visual
Modern methods of communication