1. Your Time to Grow! Alpine Technology REGIONAL SEMINAR 2018

2. Top 10 Customer Service issues and how to avoid them

3. GOALS OF THE SESSION 1 2 3 Review Top Support issues for 2018
Give insights into how to avoid these
Review Alpine’s support system and how best to access it

4. The Top 10 Most Common Issues “Unrecognized Command Verb”
Error pops up when doing most processes
Often after new workstation set up
Solution:
Uncheck “show on startup” message on welcome screen

5. The Top 10 Most Common Issues
Password Reset 
If a password expires Alpine must reset it
Choose a password you can remember
Write down password
Password manager
Keeper app on phone
Change password when first asked!
Days remaining includes
weekends

6. The Top 10 Most Common Issues Skipping or Running EOP Twice
Problem: Messes up dates and batches
Solution: Set up scheduler
Scheduler helps make sure you do everything in order
Prevents running EOP twice
Use a checklist every month

7. The Top 10 Most Common Issues Hidden Transaction on Batch
Problem: Batch that is undone contains hidden transaction
Locks up batch process and requires Alpine support to fix
Can be costly
Solution: Before undoing a batch always check for hidden transactions

8. The Top 10 Most Common Issues Creating Your Own Reports
Most reports can be created in less than 15 minutes
Alpine offers training on Foxfire!
Foxfire! Is not scary and CANNOT hurt your data

9. The Top 10 Most Common Issues Running VRP Outside Recommended Install
Client-Server Architecture
RDP-Terminal Server
Architecture

10. Issues related to Client-Server setup cause unpredictable results
The Top 10 Most Common Issues
Running VRP Outside Recommended Install
Issues related to Client-Server setup cause unpredictable results
Data corruption
VERY slow processing
Unable to run processes
Unknown errors
Local IT should set up workstation as normal, create remote desktop link to your remote desktop server

11. The Top 10 Most Common Issues
Clearing Trays
Problem: When trying to clear tray wrong tray is cleared
Solution: Check that the tray is showing the correct ID

12. The Top 10 Most Common Issues Changing Type on Work Order
Problem: Causes levels to be off
Solution: Delete work order and start new WO with correct service type

13. The Top 10 Most Common Issues
Ignoring a Problem 
Small issues can turn into BIG issues if ignored
When an error happens in RAMs contact support when it first occurs
Be precise with details on the issue including:
Steps to how you got the error
Any recent changes to your system
Any other relevant information
The more info we have the faster the solution will be.

14. The Top 10 Most Common Issues Not Being a Premier Partner
Upgrade Discount
First 15-minutes
FREE
Online Training
and Seminar
Discounts
Priority
Response
50% support rate of Standard

15. The Top 10 Most Common Issues https://support.alp-tec.com/support/
Call
Need
Support?
Submit ticket at