1. TS 16949

2. What is TS 16949?
A Quality Assurance Model that creates common standards worldwide
Not limited to Production – Applies to all areas of the business
Based On Eight Quality Management Principles

3. Quality Management Principles
Customer focus
Leadership
Mutually beneficial supplier relationship
Involvement of people
Based on eight quality management principles
Factual approach to decision making
Process approach
System approach to Management
Continual improvement

4. Customer Focus Understand current and future customer needs
Meet customer requirements and exceed expectations
Measure customer satisfaction and act on results
Benefits:
Fast response to sales opportunities
Enhanced customer satisfaction
Customer loyalty leading to repeat business
We depend on our customers!

5. Leadership Establish a clear vision for the company
Set challenging goals and targets
Empower people to act with responsibility and accountability
Inspire, encourage, and recognize people’s contributions
Benefits:
Motivation of employees towards the company’s goals
Minimized miscommunication within the company

6. Involvement of People Understand the importance of your contribution
Accept ownership of problems and take responsibility for solving them
Openly discuss problems or issues
Identify opportunities for improvement
Benefits:
Motivated and committed people
Innovation and creativity
Continual improvement
People are our most important resource!

7. Process Approach
Define the activities necessary for the required result
Establish clear responsibility for activities
Focus on factors that will improve key activities
Benefits:
Lower costs and shorter cycle times
Improved, consistent results
Focused improvement opportunities
When activities and resources are managed as a process, the organization is more efficient

8. System Approach to Management
Understand how processes relate to each other
Determine most efficient structure for the organization
Target how specific activities should operate
Benefits:
Ability to focus effort on the key processes
Provide confidence of interested parties about the effectiveness of the company
Identify, understand, and manage interrelated processes as a system

9. Continual Improvement
Use a consistent company wide approach to continual improvement
Establish goals and measurements of continual improvement
Recognize improvements
Benefits:
Improved performance
Performance activities aligned with company goals
Flexibility to react quickly to opportunities
Continual Improvement should be a permanent goal of the company.

10. Factual Approach to Decision Making
Make data and information accurate and available
Analyze data using appropriate methods
Make decisions based on factual analysis
Benefits:
Informed decisions
Ability to see effectiveness of past decisions
Ability to review, challenge, and change opinions and decisions
Based on analysis of data and information.

11. Mutually Beneficial Supplier Relationships
Establish relationships that benefit supplier and customer
Pool expertise and resources
Clear and open communication
Establish joint development and improvement activities
Benefits:
Creates value for both parties
Allows quick joint response to changing needs
Optimizes costs and resources
What’s good for our supplier is good for us.

12. Process Approach to Continual Improvement
Plan – Decide what the problem is and think of possible solutions
Do – Try the solutions on a small scale and collect data on the results
Check – Use the data to see if the solution worked as you planned
Act – If the solution worked, use it on a larger scale. If it did not work, go back to the planning stage
Plan – Start the cycle again, either with the same problem or a new one.
Goals Requirements
Implement Changes
Make Changes or Standardize
Measure and Observe Results

13. What Is Your Role?
Every employee plays an important part. To help assure compliance to TS you may be asked to:
Help decide where written procedures or work instructions are needed.
Help write procedures and work instructions
Follow the quality management system documentation
Maintain complete and accurate records.

14. What Is Your Role?
Educate others to use the TS16949 Quality Management System correctly
Suggest ideas for improvement
Participate in Internal Audits and answer questions honestly
Understand the Quality Policy, related objectives, and how you contribute to them.

15. Things to Remember When filling out a form, do not leave any blanks.
Know where your procedures are – don’t move them from their location. Work instructions need to be in the work area.
Always follow your work instructions. If there are any that you think are not correct, contact your supervisor immediately!

16. Audits There are three types of audits:
Registration Audit - This was our first external audit, where our registrar decided we should be TS Certified.
Surveillance Audit – This is an external audit that occurs yearly, where our registrar decides if we should keep our certificate. Our next surveillance audit will be in November.
Internal Audit – Internal audits occur continuously in various areas of the plant, so we can make sure we’re doing everything correctly and find places to improve!

17. Things an Auditor May Ask You
What are your job responsibilities?
How were you trained to do your job? Are there records of this? Where are they kept?
Are there procedures that tell you how to do your job? If not, why? If so, where are they?
Who controls these procedures? How do you know they are the current version?
What do you do if you think a part or product is no good?

18. Things an Auditor May Ask You
How do you know if your gages are properly calibrated?
How is product identified when it enters your work area? How is it identified when it exits?
How do you know if product has passed the required inspection or testing?
What is the company Quality Policy? How does it relate to your job?
What forms or records do you use to do your job? Who is responsible for retaining them, and where are they kept?

19. Things to Do During an Audit
Be polite, professional and cooperative
Always tell the Truth. Don’t try to hide something.
Auditors are not trying to test your memory. If you have to look something up in your documentation, that’s OK.
Answer with the simplest answer you can think of. If you can answer with a Yes or No, that’s all you should do.
Answer questions accurately (No Wild Guesses), factually (No Personal Opinions), and to the best of your knowledge
Admit when you do not understand the question. Never answer a question you do not understand!
Be honest if you do not know the answer to a question (You may volunteer to research the question and get back with an answer by a designated time)

20. Things NOT to Do During an Audit
Do NOT try to hide from the auditor. All the auditor wants is to ask you about your job.
Do NOT try to answer a question for another person. If the question is not about the job you are doing, you may tell the auditor who they should ask.
Do NOT answer questions you don’t know the answer to. Get the person who knows the answer
Do NOT Argue with the auditor
Avoid volunteering information
Don’t try to explain things. The auditor will ask questions to help him/her understand. Your job is to only answer questions asked.
Do not tell stories or speculate what ‘could’ happen.

21. What You Need To Know What is TS 16949? What is our quality policy?
What is defined as a “Quality Product” for your job?
How does your work impact the quality of our products?
What training have you had?
What documentation do you use?
What training have you had – if you do now know, ask your supervisor now! Don’t wait until the audit!
What documentation do you use – You must know this. You should have been told this when you were trained to do the job. If you are not sure which documentation applies to you, ask your supervisor now!

22. Our Quality Policy “Blah blah blah blah.”
Put this in your own words – what does it mean to YOU?

23. Our Quality Objectives
100% On-Time Delivery
Zero Defects
Continual Improvement in Products and Processes