1. Unity Connection 7.0 Dispatch Messages
Ken Wiebe

2. Agenda Overview Configuring a call handler for dispatch messaging
Configuring an interview handler for dispatch messaging
Handling dispatch messages for TUI users
Handling dispatch messages for VUI users
Other considerations

3. Overview Dispatch messages taken by Call Handlers Interview Handlers
First recipient to accept message gets it
Deleted from other recipients’ mailboxes
Last recipient cannot decline message
Once accepted, becomes a normal message

4. Configuring a call handler for dispatch messaging
System Call Handlers only
Must be set to take a message
Edit->Message Settings
Message recipient must be distribution list
Check “Mark for dispatch delivery” checkbox

5. Configuring an interview handler for dispatch messaging
Edit->Interview Handler Basics
Recipient must be distribution list
Check “Mark for dispatch delivery” checkbox

6. Handling dispatch messages for TUI users
“…marked for dispatch…”
To accept, press 1
To defer action, press 2
To decline, press 3
Once accepted, normal message menu

7. Handling dispatch messages for VUI users
“Play dispatch messages”
“…marked for dispatch…”
“Accept”
“Postpone”
“Delete”, “Decline”
Once accepted, normal VUI options

8. Other considerations
Other considerations
A race to accept a message