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Work. Reimagined. Value Discovery Workshop Customer Immersion Experience Value of Office Digital powered by Microsoft Business Value Programs
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Customer Immersion Experience (CIE) Overview
CIE a powerful demonstration of O365 in a collaborative hands-on format Customers play a role through a realistic workplace challenge in real time They learn in depth the uses of O365 to make the most of opportunities and overcome complex challenges Notes to come CIEs exist for five verticals Commercial Ed K-12 Government Healthcare Higher Ed CIE Options Live or Virtual Full CIE—an all day program Mini-CIE—one to three hours Number of roles 1-24 The Portal Transform Office.com provides easy to use scheduling and set up features plus deep content to support the interaction
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What happens during the CIE?
Guided by a facilitator in real time CIE participants follow a corporate role through a set business challenges in a narrative Use features of O365 to solve the productivity tasks they encounter Actively collaborate with their teammates also in a role Discuss options and outcomes with team and the expert facilitator Notes to come
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CIE Role Example: Enterprise VP Strategy/Operations
Gathering expertise and data for a time-sensitive analysis VP Strategy is alerted to a projected sales gap of a mobile device Assignment: Identify the reason for the gap Find the right experts to bring clarity to the root cause Discover, visualize, and analyze the right data Collaborate securely across geographies for solution Notes to come
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Why customers attended 14,429 CIE sessions in 2016
Customers attend CIE because they can: Explore Office 365 in a fun, no sales pressure environment Get a “try-before-you-buy” experience Play a role outside their own to gain unique insights Choose a Live or a Virtual option Notes to come
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CIE in 2016—closing deals and driving growth
CIE closes deals 30 days faster* 14,429 CIE Sessions in 2016 200% YOY Growth 70% are virtual 11,436 CIE Facilitators WW 218% YOY Growth CIE are now localized into nine languages* English Korean Russian Spanish Simplified Chinese French Brazilian Portuguese Japanese German *Microsoft Business Value Programs 2016 Recap **
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Getting your customers to a CIE
Who Decision makers or influencers around purchase of productivity solutions: Why These leaders are seeking solutions to the competitive challenges created by global Digital Transformation How Use materials created by Microsoft to promote the CIE to customers
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CIE takeaways for your customers
Unique insights for you and you business that can come only from an hands-on experience Deep understanding of the real world real time collaboration capabilities of O365 on a variety of devices Full Workshop Report A personalized review of the workshop discussion tailored to address your business challenges, priorities and recommendations to reduce costs and improve collaboration using Office 365. VDW Value of Office and Total Cost of Ownership Report A copy of your financial analysis including implementation costs, ROI, as well as benefits specific to your environment and access to the analysis for independent analysis. Forrester Total Economic Impact Reports You will receive two Forrester Total Economic Impact (TEI) Reports created by Forrester Consulting and commissioned by Microsoft, examines the potential financial impact and return on investment enterprises could realize when adopting Office 365. The results were based on interviews or surveys of 63 organizations and are relevant to your business size and industry.
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Take advantage of great training and resources
Broad training at events Get overviews and training on CIE at partner events Rich resources and content at the portal The CIE portal provides turn-key guidance, content and instructions on how to run a live or virtual CIE Drumbeat.office.com
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Get started! Contact your Microsoft Account team
Visit Transform Office.com
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