1. B-CaP 0009
Week 4 – Class 6 - Monday

2. Agenda Readings Building Teams in the cafeteria Keeping Teams in tact
Review claim statements, paragraphs, communications
In-Class Passive/Wordy Re-Writing Exercise
Assignment – Bad News
Routine #1
Looking Ahead

3. Readings
Building Teams in the Cafeteria
Keeping Teams in Tact

4. Claim Statement Assertive Specific Provable
Testimonies, Experts, Trustworthy
Statistics, Scientific, Research
Examples, Anecdotal, Analogical or Hypothetical (comparison)

5. Paragraph Effective Claim Explanation Evidence/Rationale
Application of Evidence to Claim
Summary and/or Progression/Linkage

6. Framework for Communication
Introduction- Thesis – Exec Summary (tell ‘em what you’re going to tell ‘em)
Point 1 (Progressive Sections)
Point 2
Point 3
Claim (point 1)
Explanation
Evidence/Rationale
Application and Linkage to Point 2
Claim (point 2)… etc

7. Conclusion … Claims 3, 4, 5 …. (tell ‘em)
Summarize (tell ‘em what you just told them)
Tie all things together (thesis summary)
Why content is important
Use direct language
Clear Take-Away/position
Clear Call-to-Action
Clear Recommendation

8. Passive and Wordy Re-writing Exercise (4:20)
3 minutes - Individually work on your two sentences
5 minutes – In your small groups agree on a good rewrite of the sentences
15 minutes – Report out to class

9. Bad News
All the required protocol components required of a regular plus the following components for delivering bad news.
Components
Buffer
*Rationale
Bad news
Impact
Option(s) and Other Considerations
Conclusion
*Rationale can be addressed before or after delivering the bad news.

10. Bad News Email Assignment Prompt
Scenario:
You’ve accepted a $45K offer from Guano Energy; AND just found out you were accepted into an all expense paid prestigious international graduate program in your specialized field.
Assignment: Draft a turn-down (bad news) for one of the above job offers.
Address your to the appropriate person, and send it to by 5:00 p.m. Friday, February 8.

11. Routine Email #1 Subject lines – good Ms. Moneymaker, Sarah
First paragraph establishes context
Get to the point, offer alternatives
Closing goodwill, and then salutation
Signature Block
A few did not attach a resume; a few attached with no mention
Passive language, some minor grammar errors, logic
Average Score High Score Low Score 9

12. Looking Ahead Wednesday Friday, February 8, 5:00 p.m. Next Week
Keeping Teams Intact
Team Discussions/Exercise
Team Assignments
Friday, February 8, 5:00 p.m.
Bad News Assignment Due Alex’s In-Box
Next Week
Team Charters
Memo Assignment