1. 9. Unit Disposal Examples
1. New Units Arrive at DBK
9. Unit Disposal Examples
2. Unit Loaded with User-Specific Data
8. Certified Data Erasure
3. Testing
7. Retired Units to DBK
4. Quality Control
6. Customer
5. Shipping

2. 1. New Units Arrive at DBK
New units shipped from manufacturer to DBK facilities
Check box contents against bill of lading
Unit’s serial number scanned into ServTrack
Unit assigned to a technician(s) via a biometric scan
Batteries Charged
Equipment tested for out-of-box failure
Assign ship-to Location

3. 2. Unit Loaded with User-Specific Data
Load “Gold” image
Load user-specific IP and MAC address
Load user-specific IDs
Load security certificate and settings

4. 3. Testing Test security certificate
Test equipment in customer environment
Environment set-up within DBK facilities
Customer server access required
Print and affix customer requested custom labeling
Location, user identification, asset tag, etc...
Technician uses biometric scan to pass the unit to quality control department
3. Testing

5. Quality control technician uses biometric scan to accept unit
Re-test the equipment
Perform additional diagnostics
Charge batteries so unit is user ready
Quality control technician uses biometric scan to pass the unit to shipping
4. Quality Control

6. 5. Shipping Create kit of accessories, instructions and user manuals
Kit packaged in custom foam container
Ship according to roll-out schedule
Every piece of internal information has been tracked thus far in the ServTrack Web Portal
ServTrack is linked to UPS
Devices are tracked to ensure their arrival
Reporting from ServTrack is accessible 24/7 on line and custom reports can also be sent via .
5. Shipping

7. 6. Customer Kits arrive at customer’s location
Help desk at DBK ready to answer any questions that arise during initial use
A pick-up is scheduled for the retired unit
6. Customer

8. Shipping company representative will arrive at customer’s location with a pre-printed label to pick up the retired device
If the pick up is missed, DBK will call to reschedule up to two more times for a total of three
If after 3 attempts the unit has not been shipped, DBK will escalate the issue to customer’s project manager
Units ship to DBK
7. Retired Units to DBK

9. 8. Certified Data Erasure
Units arrive at DBK
Unit’s serial number is logged into ServTrack
Unit is biometrically assigned to technical representative
Check for all accessories, battery, etc.
8. Certified Data Erasure
Wipe data from the equipment using double overwriting process (rewrites the data with random 0s and 1s twice)
Test for complete erasure
Biometric scan to pass to quality control representative
Certify erasure

10. 9. Unit Disposal Examples
Retired equipment is placed in a pool
Equipment can be:
Sold on consignment
Sold to DBK (as needed)
Rolled out to buyer
9. Unit Disposal Examples