1. Using data to change customer perceptions
Hannah Jones

2. “In one word, describe what you think making a claim will be like”
Negative: 65%
Positive: 25%

3. Only 26% think insurance companies do their best to make the claims process as simple as possible

4. Just 37% of 16 to 29 years olds think they would receive a payment if they made a claim

6. 71% of claimants said their claim experience was good or very good

8. % Responded: Likely or Highly Likely
How likely would online reviews, written by people who have made a claim, be to influence your choice of insurance company?
% Responded: Likely or Highly Likely

10. LONDON’S TOP RATED RESTAURANT DIDN’T EXIST!
BUDE’S TOP RATED ATTRACTION IS A PLASTIC TUNNEL?
CONFIDENTIAL

12. Treating Customers Fairly Acquisition & Retention
Recognition
Treating Customers Fairly
Differentiation
Acquisition & Retention
Actionable Insights
Business Development

13. Thank you!
Hannah Jones
CONFIDENTIAL