1. KEEPING IT REAL: Welcome!
Motivating & Engaging Employees with Low Cost/No Cost Incentives
PMICIE Annual Professional Development Day
Facilitator: Jan Zaragoza

2. In Your Experience . . .
What has been motivating to YOU?

3. Building a Culture of Recognition
Summary of Key Principles of Employee Motivation
Most important: daily recognition practices
$ bonuses = least effective
Best forms of recognition & motivation have little cost
More motivating than money: autonomy, flexibility, clear direction, good work environment
A top motivator: being thanked
Simple intangibles are most important

4. What Do People Find Motivating?
In survey after survey,
money is not #1 motivator.

5. Motivators
Receiving Attention and Feedback

6. Giving Feedback to Employees
Two of the most important things you do:
Set Clear Expectations
Provide Feedback

7. Let People Know You
Recognize What
They Do Well

8. Three Coin Method

9. FEEDBACK FOR IMPROVEMENT

10. Speak in Facts Not Opinions
It is important to learn to be clear on:
What we OBSERVE vs. how we INTERPRET what we observe
What we can see and hear = fact
What we believe someone thinks or feels = opinion

11. DO I KNOW THIS IS TRUE?

12. CRITICISM vs. DIRECTION
Points to how Points to how
things were things can be
Tells what Tells what
not to do to do

13. Criticism vs. Direction
Marshall Goldsmith: Feed-Forward
“Let’s talk about what we can do better” rather than the old pattern of “Let me tell you what you did wrong.”
Change the focus from rehashing the past to suggestions for the future

14. How can I help them succeed?
Focus on the Future
Help employees be “right” tomorrow
as opposed to
Proving they were “wrong” yesterday
How can I help them succeed?

15. Having the Conversation
Stay focused on your long-term outcome of:
Solving the problem
Maintaining the relationship

16. “Be kind. Everyone is fighting a hard battle.”
Plato, Over 2,000 years ago
“Always show more kindness than seems necessary, because the person receiving it needs it more than you will ever know.”

17. Motivators Receiving Attention and Feedback Opportunity
Creating A Community Experience and Having Fun
Freedom
Communicating the Big Picture
More Ideas . . .

18. The key behind any of these ideas is to make sure employees know you value them and their contributions.

19. MOTIVATION
PROFILES

20. Growing Your Top Performers
Engaging and Motivating Your Best and Brightest

21. Take Action/Get Results
What are the best ideas you received today?