1. AGFEO einfach | perfekt | kommunizieren

2. Why
AGFEO ?

3. Cutting Edge Technology Made in Germany
Complete Package
Healthy Margins
Unique Features

4. CTI
Telephony
using
TK-Suite

5. TK Suite 3

6. What is TK Suite ? Powerful 3rd Party CTI Software
with every AGFEO System
CLIENT
CONTACT
BILL
SET

7. What is 3rd Party CTI ? AS STANDARD
Third Party CTI is where the software
application will handle call control and views
centrally for more than one telephone
extension.
There is only one link between the host computer and the telephone system. This is the professional way of a CTI application.
All AGFEO Systems have this feature
AS STANDARD

8. What then is 1st Party CTI ?
This is a cheaper alternative and is achieved
by linking each telephone to each PC.
Not the ultimate professional way of doing things.

9. Large & Powerful Address Database
What then does TK-Suite do ?
Call from your PC (CTI)
Large & Powerful Address Database
Program the System
Billing Platform

10. either Standalone or Multi-User Installation: No additional
clients to be
purchased!
Installation:
either
Standalone or
Multi-User

11. Click on Grey Button
for SETTINGS
REQUIRED SETTINGS

15. The search ‘klap’ will return the following
The link between PC and Extension is
set in this drop down menu
The search ‘klap’ will return
the following

16. The search ‘pper’ will return the same mid and end string searches are
also possible

17. Click on the number you wish to call
Or click here to open
mail or WebPages

18. Indicates an active call
Set a reminder
You can end the call
Park the call
Enter a note

19. Click here to set
a reminder

20. This new window will open
Enter recipient of reminder
Set required
reminder
time
Click on ‘Browse’ to open
available contacts

21. Another window opens Click here to enter a note relevant to the call
Enter the note here.
You may use the time stamp
Do not forget to save the note before you close this window
Another window opens
Click here to
enter a note
relevant to the call

22. The Caller List or
Call Log

23. This log will show all incoming and outgoing calls.
Filters can be set to limit the display of calls and show
only unanswered calls.

24. Click on the
‘Reminders’
TAB

25. All active reminders are shown here
Click here and the contact folds down with all
available telephone numbers

26. Edit Address Details
Add Reminder
Edit Note
Edit Reminder
Delete Reminder

27. Type recipients message in here this will be displayed on the other screen

28. Go to Contact Management
Go to Call Management
Program Telephone System
Activate Headset

29. Click on here to set Preferences

30. Click on Preferences

31. Select extensions which should
screen pop on your PC
Tick how incoming calls should
be displayed

32. Tick required extensions
which should appear in BLF

33. Here you can store the
images for each extension,
such as a picture of the
extension user

34. Anything to do with the appearance of
the individual status is set here

35. Hot Key settings

36. You may use or continue to use
Outlook as your database. No plug in
needed if this box is ticked.

37. Contact / Address
Management

38. Click on Grey Button for SETTINGS Set-up settings for
contact management
Click on Grey Button
for SETTINGS

39. Click on ‘Contact Management’
Enter these values

40. Contact Management Data
Administration of
Contact Management Data
Click on Green Button
to access

41. To add an address click on ‘Add contact’

42. Johnston
David
Mr.
Global Telecom
When completed
click here

43. Name appears here
To edit name click here
To delete
click here
To add phone number etc
click here

44. Click ok when entry is completed
Main Number
Tick this box if you want
to have the number listed
in the overall view
Click ok when entry is completed

45. To add another number

46. No need to tick, system will place number automatically
No need to tick, system will place number automatically
Tick if entry completed

47. select sequencial
dialling here
To add

48. Tick if entry completed
Tick if entry completed

49. To add website

50. system will automatically allocate entry Tick if entry completed
no need to tick web
system will automatically
allocate entry
Tick if entry completed

51. To enter address details
click here

52. To enter address details
click here

53. Tick if entry completed
Shelfield Lane
Tick if entry completed
OL11 5YA
Rochdale
United Kingdom
Lancashire

54. You may add another address Address details are now stored
To add notes click here
You may add another address
Address details are now stored

55. To add entry
click here

56. to select a specific date click here
Enter subject line here
Enter subject line here
to select a specific date
click here
Enter your text in this field.
Note: This note is only attached to the address
details it has nothing to do with the notes you
are able to make for telephone calls.
When completed your entry click here

57. Incoming Calls Ringing Extensions End the Call Answer the Call
Open Notes
Name of incoming Line
Mr Johnston
phones from the Landline
Current Status
Reduce Window
Callers Details
Image
could be picture of caller
Incoming Calls
Incoming Call Indication top left of screen

58. Look at notes before or after you answered the call
You may add further notes here
you can use the time stamp

59. Call connected
to extension
P. Klapper
Status changes
Once the call has
been answered

60. In this example Mr Johnston
phones from his mobile

61. Missed calls will be indicated at the bottom left hand side
of the screen
Click here to
open Call Log

62. All missed calls are logged here

63. TK Bill

64. Access TK Bill
Click on Orange Button
to access

65. Click on here to
get data from
system

66. specific number just click
Names are
displayed if
entry is in phone book
Number of
Call Records
in Database
Select type of
Calls to be displayed
Select Filter(s)
To search for a
specific number just click
on the number
New Calls are
marked with a
blue dot

67. This Entry is 31 times
in the database for
incoming and
outgoing calls

68. To display incoming calls
only, click on incoming
There are 19 records
To clear the filter,
click here
Display by:
Line
Carrier
Account Code
or extension

69. Click here
to view
statistics
Then click here
to view by value
or time

70. Access TK Set
Click on Blue Button
to access

71. from here you can program the telephone system
The programming selection may
be limited depending on the rights
given with your loggin name
The rights for each user will be set in
the ‘Setup’ page (Grey Button)

72. The user ‘admin’ has access to all sections
The user ‘peter’ has only access to
Phonebook
and
Phone diversions
Click here to add more users

73. TK Suite 3
comes with every
AGFEO
Telephone System

74. AGFEO
giving you the edge......

75. AGFEO
......to succeed

76. einfach | perfekt | kommunizieren
AGFEO
einfach | perfekt | kommunizieren
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