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Cambridge Nationals R001 Revision Guide – June 2014.

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1 Cambridge Nationals R001 Revision Guide – June 2014

2 Information for Learners
mrchapmanit.com Information for Learners Many employees work remotely from their main office with their daily routine organised for them by a manager. This manager will be responsible for scheduling the work of each employee so that the needs of the customer are best met. (Scenario 1) Customer feedback is a useful method of gauging the effectiveness of employees. (Scenario 2)

3 mrchapmanit.com Scenario 1 Cable Ties Ltd is a company that specialises in installing and maintaining cable television systems. The company employs seven Cable Technicians and provides each of them with a smartphone to help them complete their work. Each Cable Technician is required to sign an Acceptable Use Policy (AUP) before they are issued with their smartphone. As part of this AUP, each technician has to agree not to download any Apps other than those included with the smartphone when it is issued. At the end of each day, Jackie, the Office Controller, looks at all the jobs that have been booked and creates a work schedule for the next day for each technician. These work schedules are then remotely synchronised with the technicians’ smartphones. At the start of the day, and when a job is completed, each technician contacts the next customer on their schedule to confirm that the planned visit is still convenient. Cable Ties Ltd has some ‘priority’ customers. A call from a ‘priority’ customer must be dealt with within four hours of being received. When such a call is received, Jackie will make any necessary changes to work schedules for the day. Updated work schedules are then sent remotely to the smartphones of any Cable Technicians affected by the change.

4 mrchapmanit.com Scenario 2 Jackie, the office controller, wants to collect feedback from customers. She is not sure whether to ask customers to fill in a paper-based form while the technician is at their premises or to ask them to give feedback online after the technician’s visit. Jackie knows that whichever method she chooses, she will receive a lot of feedback. She would like to be able to link the feedback from each customer to the job to which it refers. Marcus has just started working for Cable Ties Ltd as a Cable Technician and his work is being monitored for his first four weeks. When he completes a job, he has to send an SMS message to Jackie, with the word ‘Done’ and the job reference. This information is then used to monitor the time that Marcus takes to complete each job.

5 mrchapmanit.com Preparation In order to prepare for the examination, you should find out the features of smartphones and how these can be used to support the day-to-day work of a travelling technician. This should include: the use of wired and wireless technology to transfer information to portable devices and the benefits and drawbacks of doing so how information and data can be stored on portable devices possible drawbacks of providing technicians with smartphones.

6 You should also research into:
mrchapmanit.com You should also research into: legal and moral restrictions on the use of personal and other data methods by which personal data can be protected methods of storing data and information that is no longer required for day-to-day use methods of tracking the work of travelling technicians methods of collecting and using data about customer satisfaction the impact of the use of ICT on the efficiency of businesses.

7 LO1 Input, Output & Storage
mrchapmanit.com LO1 Input, Output & Storage Input Devices (keyboard, mouse, microphone) Output Devices (monitor, speakers, printer) Storage Devices (hard drive, flash drive) A ‘USB’ is not any of the above – you probably mean a flash drive – and that’s storage, not input or output

8 LO1 Storage & Connectivity
mrchapmanit.com LO1 Storage & Connectivity Storage & Connectivity Devices: Optical discs (CD & DVD) Magnetic media (Internal & External HDD, tape) Solid State Drives (SSD) Memory cards & Flash Memory Network devices (modems, routers) Cloud Storage

9 LO1 Smartphones Features
mrchapmanit.com LO1 Smartphones Features Relate features specifically to day to day work of a travelling technician Apps Diary software, Syncing with office Methods of communication SMS, Calls, Advantages & Disadvantages of giving technicians smartphones

10 LO1 Application Software
mrchapmanit.com LO1 Application Software Specifically: Communications software Web browsers Apps for portable devices

11 LO1 Monitoring Employees
mrchapmanit.com LO1 Monitoring Employees Using GPS location tracking Monitoring internet use and comminicatons GPS and Sat Nav are not the same thing!

12 LO2 Data Storage File formats: Date storage technologies
mrchapmanit.com LO2 Data Storage File formats: Proprietary formats: .doc, .xls, .ppt, .fla, .wma, .aac Open formats: .rft, .pdf, .csv, .exe, .txt, .mp3, .wav Date storage technologies Local and removabe media Remote storage (offsite storage, cloud storage)

13 LO2 Security Security measures to be taken when storing data:
mrchapmanit.com LO2 Security Security measures to be taken when storing data: Network/Computer Security Usernames/Passwords Access rights/permissions Document Security Passwords Other ways to restrict access to or editing of content How and why data is encrypted Physical security to prevent loss of data/devices (e.g. locked doors)

14 LO2 Connectivity Be able to give definitions and uses of each: Wired:
mrchapmanit.com LO2 Connectivity Be able to give definitions and uses of each: Wired: USB, Firewire, Ethernet, HDMI Wireless: Wifi, Bluetooth, Infrared

15 LO2 Connectivity Be able to state the benefits and drawbacks of:
Wired connections Wireless connections A benefit is a good feature or an advantage. A drawback is a bad feature of a disadvantage. If you’re asked about implications, you need to look at the benefits and the drawbacks

16 LO2 Connectivity Mobile data transmission – 3G & 4G
mrchapmanit.com LO2 Connectivity Mobile data transmission – 3G & 4G Remote methods – , Internet, Cloud, P2P Security methods – data encryption How the following impacts choice of method: File size, transfer speed, future-proofing, data security, user needs Factors effecting transfer speed: Bandwidth, router, technology

17 mrchapmanit.com LO2 Connectivity Factors affecting the appropriate optimisation of electronic files (e.g. download speeds, quality of product) How to connect a computing device to an existing wireless network: Network name – SSID Use of security keys Firewalls for public and private networks

18 LO2 Data Capture Methods
mrchapmanit.com LO2 Data Capture Methods Online & Paper-Based Forms Automated Data Capture: control system sensors, barcode readers, RFID, NFC How can following factors affect choice of method: Nature of information to be collected, cost, availability, ease of use, data security

19 LO2 Data Capture Methods
mrchapmanit.com LO2 Data Capture Methods How to design data capture forms to obtain specific information How to code information for use in spreadsheet or database Data validation methods

20 LO2 Storing Data How to use backup and recovery systems:
mrchapmanit.com LO2 Storing Data How to use backup and recovery systems: Data storage media, backup frequency, archiving, automated vs manual systems How the following factors can affect the choice of method: Cost, ease of use, availability, data security

21 LO3 Diary Management (DMS)
mrchapmanit.com LO3 Diary Management (DMS) What is DMS? What can DMS do? Appointments, reminders, syncing How is DMS accessed? Mobile app/cloud Closed/open – Access Rights

22 LO3 & LO4 Smartphone Drawbacks
mrchapmanit.com LO3 & LO4 Smartphone Drawbacks Consider: How organisations monitor employees: GPS location tracking, monitoring internet use, monitoring communications How legislation effects business computer users: Health & Safety, Data Protection, Copyright, Computer Misuse

23 LO3 & LO4 Smartphone Drawbacks
mrchapmanit.com LO3 & LO4 Smartphone Drawbacks Moral and ethical issues: Use and abuse of personal and private data Cyberbullying Monitoring individuals

24 LO3 & LO4 Smartphone Drawbacks
mrchapmanit.com LO3 & LO4 Smartphone Drawbacks Implications and consequences for organisations of data loss: Legal implications Impact on customer Impact on employees Impact on organisation

25 LO4 Legislation Computer Misuse Act Health and Safety at Work Act
mrchapmanit.com LO4 Legislation Computer Misuse Act Health and Safety at Work Act Data Protection Act Copyright, Designs and Patents Act

26 LO4 Monitoring Individuals
mrchapmanit.com LO4 Monitoring Individuals CCTV Swipe or RFID cards Key logging Mobile phone triangulation Cookies Call monitoring / recording Electronic consumer surveillance (loyalty cards)

27 LO4 Acceptable Use Policies
mrchapmanit.com LO4 Acceptable Use Policies What are they? What might they include? Relate to legal, moral and ethical

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