1. Learning Team Administrative Burden Reduction for citizens
A short overview

2. Outline
Reason
Approach
Participation
Results

3. Reason Increasing political attention for AB reduction
EU focus on businesses, but important not to forget the citizens
Need for informal co-operation on this issue
National AB
Cross border AB
AB caused by EU legislation

4. Reason Looking for horizontal cooperation within EUPAN network
Discussion in egov wg: egov connecting to driver for change
DG’s call for working in flexible learning team

5. Approach
identification of methods to measure AB citizens (quantitative and qualitative way)
Selection high impact services and methodologies for national pilots
Comparing of services (process analysis)
drawing lessons for improving service delivery and reducing administrative burden

6. Approach Active participation members
Chairmanship rotates each meeting, continuity in secretariat
Learning team open for members EUPAN working groups and AB experts from countries

7. Participation
18 countries, Europe wide

8. Results Kick off session (29-01-08 The Hague)
Presentation national approaches
Presentation SCM (adapted to citizens)
Discussion on approach
Second session ( , Helsinki)
Presentation qualitative methods
Spanish AEI, Finnish service barometer, UK customer journey mapping, Dutch Balance Model

9. Foreseen results Report on national approaches (ready)
Also presented to IPSG and DG’s
Inventory of methods and appreciation (sept)
What, when to use
Reference to manuals
Manual of SCM citizens (sept)
Pilots (commitment UK, B, F, NL)

10. Thank you for your attention
Questions??