1. Failure of Language in Intercultural Communication A case study
Li Hongmei

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Introduction
Human communication is of great complexity.
Intercultural communication via multiplies the risk of information loss or distortion.
With becoming one of the most common forms of intercultural communication, this case study probes the linguistic and cultural reasons for miscommunication in order to offer some insights into how intercultural communication via could be enhanced
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The study
Who were the participants?
Correspondent A
Correspondent B
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What was the size of the data?
Item
Statistics
Duration
one month
No. of exchanges
15 turns
No. of words used
Correspondent A :
1668 words, 51%
Correspondent B:
1608 words, 49%
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5. What procedures were followed?
Search all the correspondences within one month.
Print off 15 turns of eligible interaction and number them in order of time.
Highlight the ambiguous words, phrases or sentences.
Clarify the message face to face and note down all the mismatches between the message intended and the massage perceived.
Classify the misuse of language form and tabulate the statistics for analytical use.
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Data Analyses
From linguistic perspective
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From cultural perspective
High context culture V.S. Low context culture
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Conclusion
1. Of all the linguistic misuses, the lack of accuracy in the use of words is the most likely to cause confusion. Meaning clarification is necessary to remove the uncertainty.
2. The high-context information is generally subtle to a person who is used to low-context communication.
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3. Failure in communication arises when the person who is quite used to high context communication takes for granted that his/her information is fully conveyed while the person believing in explicit expressions fails to read between the lines and depends more on literal meanings.
4. Sufficient and effective communication via between people with different cultural background depends not only on correct use of language but a full awareness of cultural differences and sympathy for the cultural differences.
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10. Thanks for Your Attention.
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