1. Application Metrics September 2011
Info-Tech Research Group

2. Introduction Key Insights Survey Question Graphs
In appreciation for your participation in this survey, we have created this exclusive summary of results.
The data you provided is being leveraged in our research.
Thank you for your participation.
This document has these three main sections:
Key Insights
Survey Question Graphs
Respondent Demographics
If you have any questions or concerns please contact:
Scott Koopman
Panel Coordinator
Info-Tech Research Group
Info-Tech Research Group

3. Survey Question Graphs Respondent Demographics Key Insights
Info-Tech Research Group

4. Quality metrics are one key to staying balanced
+21%
Optimizing Quality is Essential
65%
Quality is they key to a smoothly running applications department.
Releasing buggy code to QA—or even worse, into production—can set off a chain reaction that sucks time away from moving forward.
Avoid “boiling frog syndrome”. Time can slowly leak away to fixing mistakes, but be hidden in a general sense of non-productivity and unreported hours whiled away on past projects before moving forward. Metrics can reveal a quality problem, or catch creeping quality issues before they become a disaster.
N = 85. Source: Info-Tech Research Group
Success
44%
Collect These Metrics on Overall Quality:
Number of defects found in production
Number of failed change packages / project, in which backout plans were invoked
Number of quality assurance turnbacks, in which code was sent back to developers for more work
Percent of applications department HR budget consumed by the first and third above
Don’t Collect Defect MetricsDon’t Collect Defect Metrics
Collect Defect MetricsCollect Defect Metrics
Applications departments that collect quality metrics were almost 21% higher in Info-Tech’s success measure

5. Despite objections, there is a desire for metrics, but not commitment to them
Client Interest in Metrics is High
Use of Metrics is Low, and Commitment is Lower
Very Interested
Interested
Somewhat Interested
Not at all Interested
Very Committed
Committed
Somewhat Committed
Not at all Committed
82% of organizations would like to implement a metrics program
Yet only 32% collect metrics, and only 13% consider themselves committed to a metrics program.
Clients cite lack of knowledge, uncertainty about the value of metrics, and perceived difficulty in implementation as reasons for resisting a full metrics program.
These objections are often only excuses. Don’t be a manager who is failing to attain what you desire, or failing to commit to taking full advantage of metrics.
Don’t Collect Metrics
Collect Metrics
N > 211. Source: Info-Tech Research Group
Source: Info-Tech Research Group

6. Survey Question Graphs Respondent Demographics Key Insights
Info-Tech Research Group

10. Survey Question Graphs Respondent Demographics Key Insights
Info-Tech Research Group

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