1. Public Service Delivery
Geetanjali Upadhyaya
4/12/2019
ACMD

2. Outline Understanding public-ness Issues of public service
Perception mapping
BAT
4/12/2019

3. What do you see?
BAT
4/12/2019

4. What do you see?
BAT
4/12/2019
ACMD

5. What do you understand by public-ness in public service?
BAT
4/12/2019

6. When we say, heart of public service, what comes in your mind?
BAT
4/12/2019

7. BAT
4/12/2019

8. Public service is expensive. Service seekers are often ignored.
Do you agree?
Public service is expensive.
Service seekers are often ignored.
Quality of public service is increasing.
Public awareness and so the expectations have increased.
BAT
4/12/2019

9. What is your impression about the public service delivery in Nepal?
Service seekers perspective
Service providers perspective
BAT
4/12/2019

10. # People’s PERCEPTION of the state of governance
Parameters of governance:
Shared Values
Institutions
Service Delivery
BAT
4/12/2019

11. Service density?
BAT
4/12/2019

12. Source of information?
BAT
4/12/2019

13. Multiple attempts? Why?
BAT
4/12/2019

14. Barriers in accessing?
BAT
4/12/2019

15. Nevertheless, people are optimistic towards improvements in public services.
BAT
4/12/2019

16. Thank You
BAT
4/12/2019