1. Strengthening Tenant Scrutiny 11 March 2011
Carole Burchett Chair of Soha Board and Soha Tenant
Nasreen Razaq Al-Hamdani Vice Chair, Tenant Scrutiny Group
Catherine Little Policy & Initiatives Manager

2. Strengthening Tenant Scrutiny
In 2009 Soha Housing was the first housing association in the country to achieve
‘strengths considerably outweigh weaknesses’
rating for Resident Involvement and Value for Money under the short notice inspection regime.

3. Background Established in 1997 Tenants’ Forum established in 1997
Resident Involvement and Marketing Manager 2005
Tenant Inspectors 2006
Scrutiny Group 2010

4. Co-regulation Model Tenants’ Forum Soha Board and Staff
Governing / managing
Scrutiny Group
challenging
12 members,
50 / 50 TF / non-TF
No Board members
Portfolio Holders
Advising
2 TF members for each area.
make decisions which are
noted by full Forum meeting
Tenants’ Forum
Holding to account
21 Elected Representatives +
Co-Optees
Liaison Group
Chair or representative from:
Tenants’ Forum (chair)
Scrutiny Group
Representative Groups
Tenant Inspectors
Tenant Inspectors
Checking
Independent - ‘do they do what is says on the tin?’
Representative Groups
representing
Access for All,
Seniors Group,
BME researchers,
Youth Forum.

5. Who’s involved?
Recruitment
Some of the people involved

6. Training
Housemark
Internal
Field trip!

7. Scrutiny so far… Soha’s compliance with TSA standards
Review of how we present performance information
Soha’s response to changes to social housing
Soha’s local offers

8. What Now? Co-regulation champions – tenant led seminars
Planning timetable for :
- Scrutiny timetable
- Tenant inspections
- Tenants’ Forum – and portfolio holders
- Representative groups

9. So What?