1. Ch. 7 Speaking Informally

2. Informal communication – giving and receiving messages in casual, person-to-person interactions, rather than in structured situations such as speeches or debates

3. Practical communication- direct, useful, and goal- oriented
Social communication- friendly, cordial, and enjoyable

4. Directions- instructions for finding a particular place

5. Giving directions:
Give directions fluently
Select simplest route
Give in a series of logical steps
Use visual terms
Consider drawing map
Repeat if necessary

6. Receiving directions:
Ask clearly
Listen carefully
Repeat the directions back
Thank the person

7. Social call – call made for personal reasons

8. Business call- call made to a company or organization to request information or help, to make a complaint, or to take care of some other business matter

9. Introduction – to present one person to another

10. Order of names – the order in which people are introduced

11. According to tradition, you should first state the name of the person is:
Higher in achievement or status
Who is older
If 1&2 don’t apply, the person most familiar to you

12. Conversation-the informal exchange of thoughts and feelings by two people

13. Open questions – must be answered with an explanation
Closed questions – can be answered with a yes or no
Follow-up questions – relates to the subject matter of an earlier question

14. Paraphrasing- stating in your own words what someone else has said

15. Disagreement – a difference of opinion among two or more people

16. Problem-solving method:
Identify the problem
Determine the nature and causes
Talk about possible ways to solve the problem
Select the best way

17. Discussion- talking through a problem by following the problem- solving method

18. Constructive feedback –evaluating a problem to negotiate a solution