1. McPherson College, Fall 2017
4/16/2019
McPherson College, Fall 2017
Student Satisfaction Inventory Administration
The Student Satisfaction Inventory (SSI) is administered every three years to all full-time undergraduate students.
The SSI measures student satisfaction and importance in 11 different areas which are comprised of a group of items.
1. Academic advising Concern for the individual
2. Campus climate Campus life
3. Service excellence Instructional effectiveness
4. Registration effectiveness Student centeredness
5. Recruitment and financial aid Campus support services
6. Safety and security
Prepared by Cari Lott

2. had higher satisfaction ratings than national SSI ratings.
McPherson College Satisfaction vs. National Ratings
MC students
had higher satisfaction ratings
on all 11 scales
than national SSI ratings.
In addition, McPherson College student satisfaction increased from 2014 to 2017 for each of the college’s areas of strength and challenge.

3. McPherson College, Fall 2017
Student Satisfaction Inventory Administration
The SSI was administered online to all full-time undergraduate students in September of 2017.
A total of 493 students completed the survey.
A 73% response rate
MC can compare its data with other national 4-year private institutions and compare against itself from previous SSI administrations in 2011 and 2014.

4. McPherson College, Fall 2017
Student Satisfaction Inventory Administration
Each of the 11 areas and each item has a gap score. A gap score is the difference between students' importance level and satisfaction level.
If the gap score is a positive number students feel the area/item is more important than they are satisfied with that item/area. If the gap score is a negative number students feel more satisfied with the area/item than they feel the area/item is important.

5. All 11 scales had higher satisfaction vs. the nation.
4/16/2019
McPherson College Fall 2017:
National Comparison
All 11 scales had higher satisfaction vs. the nation.
Top items with significantly higher satisfaction than the nation:
My academic advisor is approachable.
Males and females have equal opportunities to participate in intercollegiate athletics.
Nearly all the faculty are knowledgeable in their field.
Tutoring services are readily available.
Top items with significantly lower satisfaction than the nation:
I am able to connect to the Internet with few difficulties, using the wireless network.
The amount of student parking space on campus is adequate.
There is an adequate selection of food available in the cafeteria.
Adjust categories as appropriate for significantly higher and lower indications
Prepared by Cari Lott

6. Top 3 most important areas of the student experience
Three areas of the campus experience that matter most to students, from a big picture point of view. 1
Academic Advising 2
Instructional Effectiveness 3
Student Centeredness
Campus climate
Concern for the individual
Recruitment and financial aid
Campus Support Services
Service excellence
Registration effectiveness
Safety and security
Campus life
These are the 11 scales measured by the SSI.

7. M.C.’s Top 5 Strengths (in order of student importance)
4/16/2019
M.C.’s Top 5 Strengths (in order of student importance)
Importance
Satisfaction
% 81% 86% 85% 85% 81% 85% 83%
% 73% 74% 69% 76% 68% 74% 67% 73% 68%
My academic advisor is approachable.
The content of the courses within my major is valuable.
The campus staff are caring and helpful.
The campus is safe and secure for all students.
The instruction in my major field is excellent.
Strengths are items of high importance and high satisfaction. They are listed in descending order of importance.
Strengths are the survey items that students rated most important and among the most satisfying from a total of 73 survey items. The top five strengths highlighted above were in the areas of academic advising, instructional effectiveness, student centeredness, and safety and security.
Prepared by Cari Lott

8. Strengths Scoring SCORING Level of importance Level of satisfaction
1 - Not important at all
1 - Not satisfied at all
2 - Not very important
2 - Not very satisfied
3 - Somewhat unimportant
3 - Somewhat dissatisfied
4 - Neutral
5 - Somewhat important
5 - Somewhat satisfied
6 - Important
6 - Satisfied
7 - Very important
7 - Very satisfied
Strength percentages indicate the proportions of students with scores of 6 or 7.

9. McPherson College: Additional Strengths
Nearly all of the faculty are knowledgeable in their field.
I am able to experience intellectual growth here.
The campus staff are caring and helpful.
Students are made to feel welcome on this campus.
Faculty are usually available after class and during office hours.
On the whole, the campus is well-maintained.
My academic advisor is concerned about my success as an individual.
The personnel involved in registration are helpful.
This institution has a good reputation within the community.
Library resources and services are adequate.
Males and females have equal opportunities to participate in intercollegiate athletics.
Tutoring services are readily available.
Campus item: The library has the atmosphere I need for both studying individually and meeting in groups.
There is a strong commitment to racial harmony on this campus.

10. Likelihood to Re-enroll
59% of students reported they would definitely or probably re-enroll at M.C. if they had the opportunity to do it all over again.

11. 4/16/2019
Overall Satisfaction
58% of M.C. students said they were satisfied or very satisfied with M.C.
Percent of students indicating that they were satisfied or very satisfied and probably or definitely likelihood to re-enroll.
Prepared by Cari Lott

12. M.C.’s Top 5 Challenges (in order of student importance)
4/16/2019
M.C.’s Top 5 Challenges (in order of student importance)
Importance
Satisfaction
% 62% 64% 58% 67% 64% 61% 52% 66% 56%
% 80% 83% 80% 83% 79% 81% 76% 81% 79%
It is an enjoyable experience to be a students on this campus.
I am able to register for classes I need with few conflicts.
Major requirements are clear and reasonable.
Adequate financial aid is available for most students.
Faculty provide timely feedback about student progress in a course.
Strengths are items of high importance and high satisfaction. They are listed in descending order of importance.
Challenges are defined as the survey items that students rated as top-priority areas for improvement at M.C.. Students rated these survey items most important and among the least satisfying from a total of 73 survey items in the study.
Prepared by Cari Lott

13. McPherson College: Additional Challenges
4/16/2019
McPherson College: Additional Challenges
There are adequate services to help me decide upon a career.
Faculty are fair and unbiased in their treatment of individual students.
Tuition paid is a worthwhile investment.
Challenges are items of high importance and low satisfaction or high performance gap.
Prepared by Cari Lott

14. Factors in Students’ Decision to Enroll
4/16/2019
Factors in Students’ Decision to Enroll
Percent of students indicating very important or important factor to enroll
Prepared by Cari Lott

15. MC Students: Importance & Satisfaction 2017 vs. 2014
4/16/2019
MC Students: Importance & Satisfaction
2017 vs. 2014
Top items with higher importance in 2017:
My academic advisor is approachable.
The campus is safe and secure for all students.
My academic advisor is knowledgeable about requirements in my major.
I am able to experience intellectual growth here.
Top items with higher satisfaction in 2017:
My academic advisor is approachable
The content of the courses within my major is valuable
The instruction in my major field is excellent
The campus is safe and secure for all students
Prepared by Cari Lott