1. PRESENTATION TO THE PORTFOLIO COMMITTEE ON DEFENCE
Activities Performed within the Office of the Military Ombud during the FY2014/15
Presenter: Military Ombud – Lt Gen (Ret) T.T. Matanzima
Date: 21 October 2015

2. OFFICE OF THE MILITARY OMBUD
AIM
The aim of the presentation is three-fold namely:
report on the status of the Office;
report on activities performed during the FY2014/15; and
identify challenges experienced within the Office.

3. OFFICE OF THE MILITARY OMBUD
SCOPE
Strategic Environment
Mandate
Vision
Mission
Values
Strategic Objectives
Organisational Structure
Corporate Operations
Intake, Analysis and Investigations
Legal Services
Communication
Resource EnvironmentOrganisational Structure
Human Resources
Expenditure

4. OFFICE OF THE MILITARY OMBUD
STRATEGIC ENVIRONMENT (1 of 4)
Mandate of the Office. The legislative mandate of the Military Ombud is captured in the Military Ombud Act, Act for of The responsibilities delegated to the Military Ombud are:
The Ombud must investigate complaints lodged with the Office.
The Ombud must investigate a complaint economically, fairly and expeditiously without fear, favour or prejudice.
The Ombud may resolve any dispute by means of mediation, conciliation or negotiations or in any other expedient manner.
The Ombud must promote the observance of the fundamental rights of the members of the Defence Force.
Establishment and maintenance of an appropriate Human Resource function.
Establish and maintenance of an appropriate Financial Management function.
Establishment and maintenance of an appropriate reporting function.
Development and implementation of policy in support of the Office mandate.

5. OFFICE OF THE MILITARY OMBUD
STRATEGIC ENVIRONMENT (2 of 4)
Vision. “A world leading independent and impartial Military Ombud institution.”
Mission. “To provide an independent, impartial and expeditious complaints resolution process for serving and former members of the SANDF and the Public to promote good governance.”
Values. The core values in support of the mission of the Office of the Military Ombud shall include the following:
Accountability
Confidentiality
Commitment
Impartiality
Professionalism
Integrity

6. OFFICE OF THE MILITARY OMBUD
STRATEGIC ENVIRONMENT (3 of 4)
Strategic Objectives. In the medium to long term the Office of the Military Ombud will execute its mandate through focusing on the following strategic objectives:
Ensuring strategic direction to the Office of the Military Ombud in line with government intent and expectations;
Enhancement and maintenance of Corporate Operations within the Office;
Administration of the Military Ombud resources a prescribed by the Regulatory Framework.

7. OFFICE OF THE MILITARY OMBUD
STRATEGIC ENVIRONMENT (4 of 4)
Organisation Structure.

8. OFFICE OF THE MILITARY OMBUD
CORPORATE OPERATIONS (1 of 6)
Intake, Analysis and Investigations. The purpose of the operations environment is to resolve complaints in accordance with the prevailing regulatory framework as received within the mandate of the Military Ombud which is:
Complaints from serving members of the South African National Defence Force regarding their terms and conditions of service, and
Complaints from former members of the South African National Defence Force regarding their terms and conditions of service, and
Complaints from the public regarding the official conduct of a member of the South African National Defence Force.
Since the inception of the Office, the Intake, Analysis and Investigations environment received a total of 887 cases which were registered, assessed and corresponded to. A total of 648 complaints were finalised.

9. OFFICE OF THE MILITARY OMBUD
CORPORATE OPERATIONS (2 of 6)
Three Year Statistical Overview
FINANCIAL YEAR
TOTAL CARRIED OVER CASES
TOTAL CASES RECEIVED IN FY
TOTAL RECEIVED
TOTAL FINALISED
ACTIVE CASES AT FY END a. b. c. d. e. f.
FY2012/13
307
118
189
FY2013/14
301
490
216
274
FY2014/15
279
553
314
239

10. OFFICE OF THE MILITARY OMBUD
CORPORATE OPERATIONS (3 of 6)
Performance Information per Complaints Category FY2014/15
CATEGORY
CARRIED OVER FROM FY2013/14
RECEIVED IN FY2014/15
FINALISED IN-YEAR RECEIVED
TOTAL RECEIVED
TOTAL FINALISED
CARRIED OVER TO FY2015/16
Promotion, Demotion and Rank and Review 41 46 18 87 38 49
Utilisation 32 25 12 57 36 21
Service Benefits 72 63 27
135 74 61
ETD 6 4
Remuneration 24 17 7
Grievance/Discipline 15 8 13
Service Termination 75 37
150 95 55
Other 50 28 22
TOTAL
274
279
126
553
314
239

11. OFFICE OF THE MILITARY OMBUD
CORPORATE OPERATIONS (4 of 6)
Legal Services. The objective of Legal Services is to provide effective and efficient legal services to the Office of the Military Ombud by reviewing, developing and drafting legislation regarding the mandate of the Military Ombud, drafting and scrutinizing involving the Office and rendering legal support and advice to the Office.
Some of the Directorate’s main achievements can be discussed as follows:
Drafting of the Military Ombud Complaints Regulations 2015
Memorandums of Understanding with:
the Department of Defence  
the Commissioner for Gender Equality,
the Commission for the Protection of the rights of Cultural, Religious and Linguistic Communities,
the Public Protector South Africa and
the Government Pensions Administration Agency.
 Business Agreement and Service Level Agreement with SITA.

12. OFFICE OF THE MILITARY OMBUD
CORPORATE OPERATIONS (5 of 6)
Communication. The objective of Corporate Communication is to facilitate all communication requirements within the Office of the Military Ombud. Highlights of achievements during the FY:
In our effort to engage the members of the SANDF through our outreach awareness programme, we have visited numerous military bases in the Western Cape and Kwa-Zulu Natal.
The following events were organised during the reported financial year:
2014 Military Ombud Symposium.
Nelson Mandela International Day.
Women’s Day Celebrations.
Heritage Day.  
ICOAF.

13. OFFICE OF THE MILITARY OMBUD
RESOURCE ENVIRONMENT (1 of 6)
1. Human Resources. The Office of the Military Ombud comprised of eighty-nine (89) approved posts of which sixty-one (61) were funded for the period under review
Employment and Vacancies per Environment as at 31 March 2015
Ser No
Environment
Approved / Captured Posts
Planned
Staffed
Vacant a. b. c. d. e. 1.
Executive Office 9 7 3 6 2.
Corporate Operations 59 31 24 35 3.
Corporate Support 21 23 19 2 4.
Total 89 61 46 43

14. OFFICE OF THE MILITARY OMBUD
RESOURCE ENVIRONMENT (1 of 6)
Employment Equity Figures per Environment as at 31 March 2015
Ser No
Environment
Male
Female
African
Asian
Coloured
White a. b. c. d. e. f. g. h. i. 1.
Executive Office 1 2 2.
Corporate Operations 10 3.
Corporate Support 8 7 4.
Total 19 3

15. OFFICE OF THE MILITARY OMBUD
RESOURCE ENVIRONMENT (1 of 6)
Attrition per Environment as at 31 March 2015
Ser No
Environment
Attrition Number a. b. 1.
Executive Office 2.
Corporate Operations 8 3.
Corporate Support 2 4.
Total 10

16. OFFICE OF THE MILITARY OMBUD
RESOURCE ENVIRONMENT (1 of 6)
Financial Management. The Office of the Military Ombud received an allocation of R41 168 000 through the vote of the Department of Defence.
The allocation comprised of R30 153 567 for personnel expenditure (73%) and
R11 014 433 for Operating expenditure (27%).
The total expenditure against the allocation for the FY 2014/15 was R30 611 187 (74%) which comprises of
R23 261 511 (76%) for personnel expenditure and
R7 349 676 (24%) for operating expenditure.