1. Every employee is mandated…
On-Call Policy
Every employee is mandated…

2. Being On-Call…
The employee on-call must be accessible at all times and must immediately notify Family Care if they are inaccessible.
All employees that are on-call are expected to cover any case that needs to be covered or the employee will be written up for each case that they refuse.

3. Requirements… On Call
An employee, who is assigned to on-call status and cannot be reached by the office or does not report within 15 minutes of being contacted, may face disciplinary action.
On-call assignments will be allocated among eligible employees on a rotating basis.
All employees are required to be on call 8 days every five weeks.
An employee cannot be designated on-call for more than eight consecutive days (Saturday thru Saturday); however, he/she may be on call 24 hours on each of those days.

4. Important information…
Your “On-call Timeframe” will be highlighted on your schedule that you receive from the office prior to being on call.
Your “On-call Timeframe” will NOT be posted online. Please ensure you make arrangements to find out when you are on call if you do not want to pick up a paper schedule from the office.
The office will give you all the required information that you need to complete the required shifts (ex. Care plans, times, contacts, directions).
If the on-call employee is currently at a consumer’s home and cannot fill the time needed while on-call, the employee shall notify the office that they are currently unable to service the request due to time conflicts.

5. Time off/Vacation…
If the on-call employee is unable to cover their 8 day on call, it is the responsibility of the employee to notify Family Care.
If your vacation falls on your “On-Call Timeframe”, your “On-Call Timeframe” will be changed to the week before or after. Please discuss this with the office staff to ensure proper coverage of your “On-Call Timeframe”.