1. The Communication process
Chapter 2-2

2. Communication
Is the process of conveying information in such a way that the message is received & understood.

3. Verbal Communication Involves use of words Includes: Speakers
Listeners
Writers
Readers

4. Think: are hearing and listening the same?
Think-Pair-Share
Think: are hearing and listening the same?
Pair & Share

5. Sounds: What do you hear? What do you Listen to?
Radios Instruction
Appliances Conversations
Cars Airplanes Directions

6. Barriers of good listening
Ignoring-by habit or choice
Forgetting-studies show people remember as little as 25% of what they receive through the day!!!
Misunderstanding-mispronunciation, slang, tone

7. How to be a “good” Listener
Be an “active listener”
Give feedback (can be verbal or non-verbal)
Don’t be a “passive listener”
Listens but doesn’t respond

8. Most widely used form of verbal communication
speaking
Most widely used form of verbal communication

9. Key pointers for speaking …and being heard
Keep the listener in mind
Keep messages short & simple
Respect the listener
Be considerate of other’s feelings
Be open & honest
Be positive

10. Check to see if your message was received
Rapport: relationship built on respect & sincerity
Reflection
When the listener repeats what he or she thinks the speaker said

11. Non-Verbal Communication
Sends messages without words

12. Non-Verbal
Appearance-first impression

13. Non-Verbal
Actions
Manners-rules of conduct

14. Non-Verbal
Body Language

15. Non-Verbal
Personal Space-the area around you!