1. Chapter 2 Team and Intercultural Communication
There are videos embedded in the PowerPoint slides that are available on the Instructor’s Resource CD (ISBN ).

2. Collaborative Writing Intercultural Communication
Team and Intercultural Communication
Team Communication
Collaborative Writing
Intercultural Communication
Diversity

3. Teams
A team is a group of individuals who depend on each other to accomplish a common objective.
Teams are often creative and accomplish more work than individuals working alone
On the other hand teams can waster time, accomplish little work, and can create toxic environment.
Social loafing is a psychological term for avoiding individual responsibilities in a group setting.

4. Variables of Group Communication
Many group leaders work hard to avoid conflict.
But, without conflict teams miss out on productive discussion.
Healthy conflict is about issues, not about personalities.
Conflict
Conformity means agreement to ideas, rules, or principles.
Groupthink, when people think similarly without independent thought
Conformity
Consensus means reaching a decision that best reflects the thinking of all team members.
Consensus is not necessarily unanimous or majority vote.
Not every decision needs to have the support of every member.
Consensus

5. How to Give Constructive Feedback
Be descriptive - State objectively what you saw or heard. Give specific, recent examples form our own observations, if possible
Avoid labels – Words like unprofessional, irresponsible, and lazy are labels are attached to behaviors. Instead describe the behavior and avoid the label.
Don’t exaggerate – Be exact. To say, you never finish work on time is probably untrue and unfair.
Speak for yourself – Don’t refer to absent, anonymous people (“a lot of people don’t like it when you…”)
Use “I” statements – Instead of saying “you often submit work late,” say, “I get annoyed when you submit work late because it holds up the rest of the team”.

6. Conflict Resolution
“I” statements tell specifically how someone’s behavior affects you.
React to problems appropriately
Consider the problems as group problems
Have realistic expectations about the group process

7. Using “I” Statements when giving feedback
Start with a “When you…” statement that describes the behavior without judgment, exaggeration, labelling, attribution or motives
“When You”
Tell how the behavior affects you. (for example - joy, sorrow, anger or fear)
“I feel …”
Let the other person respond
Pause for discussion
Describe the change you want the other person to consider…
“I would like…”
Listen to the other person’s response. Be prepared to discuss options and compromise on a solution.
“What do you think”
“Because…”
… and why you think the change will help alleviate the problem.
“Because I”
Now say why you are affected that way. Describe the connection between the facts you observed and the feelings they provoke in you

8. Strategies for Team Writing
Identify Project Requirements
Determine project goals
Identify project components
Decide how you'll share information
Create a Project Plan
Divide work fairly
Create a project plan
Draft the Writing
Begin with an outline
Agree on a writing style
Share information
Revise the Writing
Allow enough time for editing the draft
Provide feedback
Make sure you have a single “voice” in the project
Have each team member review the entire draft
Finalize the Project
Have everyone proofread the final document
Be clear about delivery

9. Writing a Business Plan
Simple Project Plan
Writing a Business Plan
Who
Task
By When
Madeline
Create wiki.
April 20
Draft an outline for the business plan.
April 22
Griffin
Draft company overview section (mission, vision, etc.).
April 24
Beata
Draft management profiles.
Research local ice cream shops and other businesses for competitive analysis section.
April 30
[To be continued ]

10. Commenting on Peers’ Writing
Read first for meaning.
Assume the role of reader—not instructor.
Point out sections that you liked and those you disliked.
Use “I” language (not “You need to make this clearer” but “I was confused here”).
Comment helpfully—but sparingly.
Emphasize the writer when giving positive feedback and the text when giving negative feedback.
Avoid taking over the text. Make constructive suggestions.

11. Using Technology for Work in Teams :
Many businesses are adopting wikis to produce useful results:
Improved work processes
Better collaboration
More contributions
Better work outcomes
Improved knowledge management
Less
Fewer meetings

12. Intercultural communication
Takes place between people from different cultures, when a message is created by someone from one culture to be understood by someone from another culture
Cross cultural communication
Refers to appreciating diversity among people, typically beyond differences in countries or origin.
Multiculturalism

13. Uncertainty Avoidance
Cultural Differences
Cultures in which people see themselves first as individuals and believe that their own interests take priority
Individualism
Cultures that perceive time as a scarce resource and that tend to be impatient
Time Orientation
Cultures in which people want predictable and certain futures
Uncertainty Avoidance
Cultures that attach considerable importance to tradition, ceremony, social rules, and rank
Formality
Cultures the emphasize the sounding circumstances or context, make extensive use of body language, and take the time to build relationships and establish trust.
Context Sensitivity
Materialism
Cultures that emphasize assertiveness and the acquisition of money and material objects.
Power distance
Cultures n which management decisions are made by the boss simply because he or she is the boss

14. Personal Spaces for Social Interaction

15. Strategies for Communicating Across Cultures
Maintain Formality
Show Respect
Communicate Clearly

16. The Value of Diversity and Inclusion
Diversity: Is the collective strength or experience, skills, talents, perspectives and cultures that each agent and employee brings
Inclusion: is about respecting and valuing the unique dimension that each agent and employee adds to the organization.

17. Gender Communication Patterns
Women
Communicate to build rapport
Interrupt to agree with or to support what another person is saying
Talk out solutions with another person
Emphasize politeness
Don’t call attention to own work
Externalize success and internalize failures
Speak differently to other women than they do to men
Men
Communicate to preserve independence and status
Interrupt to dominate a conversation or to change a subject
Tend to be directive in their conversation
Call attention to own work
Dominate discussions during meetings
Internalize success and externalize failures
Speak differently to other men than they do to women

18. Use of Neutral Job titles
Avoid
Use
Chairman
Chair, Chairperson
Salesman
Sales Representative, Sales associate
Male nurse
Nurse
Waitress
Server
Stewardess
Flight attendant
Businessmen
Businesspeople, Employees, Managers

19. Avoid words and phrases that imply gender
Use
Best man for the job
Best person for the job
Executives and their wives
Executives and their partners
You guys
Everyone
Housewife
Homemaker
Manmade
Artificial, manufactured
Manpower
Human resources, employees